Regional Parts & Service Manager

Regional Parts & Service Manager – West Region 

Drive Dealer Success. Increase Customer Uptime. Lead Aftermarket Growth.

At Yanmar Compact Equipment North America, Building With You is more than a tagline. It's our commitment to supporting our customers, empowering our dealers, and creating lasting partnerships that drive success.

We're seeking a Regional Parts & Service Manager to lead aftermarket growth, strengthen dealer capabilities, and enhance customer satisfaction throughout an assigned North American territory. This is a highly visible, field-based leadership role that combines commercial acumen, operational expertise, and relationship management to deliver measurable business results.

If you're passionate about dealer development, customer success, and operational excellence, we want to hear from you.

Position Summary

The Regional Parts & Service Manager is responsible for driving profitable aftermarket growth, increasing dealer capability, and supporting customer uptime across North America by embedding One Yanmar service standards, discipline, and execution rigor into all dealer-facing activities.

This role serves as a strategic business partner to dealer principals, parts managers, service managers, and internal stakeholders to improve dealer performance, support customer retention, and accelerate parts and service revenue growth.

What You'll Do

Dealer Performance & Growth

• Own and drive territory aftermarket parts and service revenue growth.
• Develop and execute dealer-specific business plans to increase Yanmar parts sales.
• Support customer retention initiatives and dealer profitability strategies.
• Promote adoption of One Yanmar dealer programs and initiatives.
• Drive utilization and penetration of aftermarket support programs.
• Identify performance gaps and implement improvement plans to achieve business      objectives.

Customer Support & Equipment Uptime

• Ensure rapid resolution of quality, warranty, and technical support issues.
• Lead CSI and NPS improvement initiatives with assigned dealers.
• Support warranty administration processes and maximize warranty recovery      performance.
• Partner with dealers to improve customer experiences and equipment uptime.
• Act as a key liaison between dealers and internal support teams.

Dealer Capability & Excellence

• Implement training and development plans to strengthen dealer performance.
• Promote participation in Yanmar technical and commercial training programs.
• Drive adoption and utilization of dealer support systems and tools, including: 
  • Dealer Portal
  • YDS
  • SA-Diagnostic
  • SA-Remote Telematics
• Standardize dealer parts and service best practices.
• Provide coaching and guidance that improves dealer operational effectiveness.

Inventory & Parts Management

• Ensure dealers maintain healthy parts inventories that support customer demand.
• Improve inventory planning and forecasting accuracy.
• Monitor stocking compliance and inventory health.
• Focus on availability of fast-moving parts to support service operations.
• Assist with critical parts backorders and expedited parts support.
• Align dealer inventory strategies with North American distribution policies and      annual business plans.

Governance & Performance Management

• Execute and enforce One Yanmar standards, reporting requirements, and      accountability measures.
• Conduct monthly business reviews with assigned dealers.
• Monitor performance metrics and drive corrective actions when necessary.
• Escalate challenges quickly and lead resolution efforts.
• Deliver measurable business outcomes through disciplined execution.

Additional Responsibilities

• Support strategic initiatives and organizational objectives as assigned.
• Participate in cross-functional projects focused on dealer development and customer      satisfaction.

What You’ll Bring

Experience & Education

Required Qualifications

• Bachelor's degree in Business, Engineering, or a related field preferred; equivalent experience will be considered.
• Minimum 5 years of experience in parts management, service operations, aftermarket support, or dealer development within the construction equipment, agricultural equipment, or related industries.
• Experience supporting dealer networks in an OEM environment.
• Proven success managing parts programs, warranty administration, and service operations across multi-location or national dealer networks.
• Demonstrated ability to drive performance improvement and revenue growth through dealer partnerships.
• Ability to travel extensively throughout an assigned territory.

Preferred Qualifications

• Experience supporting compact construction equipment, including: 
  • Compact Track Loaders (CTLs)
  • Skid Steers
  • Mini Excavators
• Experience developing and delivering technical training programs.
• Knowledge of KPI scorecards, dealer audits, and business planning processes.
• Experience leading operational improvement initiatives across dealer organizations.

Technical Knowledge

The ideal candidate will possess strong working knowledge of:

• Parts operations, warehousing, and inventory management practices.
• Aftermarket business operations and dealer support strategies.
• Shop and field service operations for compact equipment.
• Warranty administration processes, systems, and best practices.
• Parts forecasting, procurement, and distribution processes.
• Vendor and supplier management practices.
• Financial analysis, budgeting, cost control, and P&L management.
• Dealer Management Systems (DMS), ERP platforms, CRM tools, and operational reporting systems.

Skills & Capabilities

· Proven leadership skills with a strong sense of accountability, ownership, and results orientation. 

· Ability to influence dealer partners and cross-functional teams to drive performance and continuous improvement. 

· Excellent communication, presentation, and relationship-building skills. 

· Strong business acumen with the ability to analyze operational and financial performance and turn insights into action. 

· Data-driven decision maker with experience using KPIs and metrics to achieve business objectives. 

· Highly organized, self-motivated, and capable of managing multiple priorities across a large territory. 

· Effective collaborator who thrives in a fast-paced, customer-focused environment. 

· Comfortable working across diverse teams and global business cultures. 

· Proficient in Microsoft Office Suite and adaptable to new technologies, systems, and reporting tools. 

· Willingness and ability to travel domestically and internationally as needed.

What Success Looks Like

Successful Regional Parts & Service Managers create measurable business impact through:

Financial Performance

• Increased Parts Revenue Growth
• Improved Service Revenue Growth
• Higher Aftermarket Program Participation

Customer & Quality Performance

• Improved CSI and NPS Scores
• Increased Customer Retention
• Strong Warranty Recovery Performance
• Faster Issue Resolution

Operational Excellence

• Improved Fill Rates and Parts Availability
• Increased Inventory Health and Inventory Turns
• Consistent KPI Reporting Compliance
• Timely Action Plan Completion

Dealer Capability

• Increased training participation and completion
• Full adoption of dealer tools and systems
• Improved service department efficiency
• Stronger dealer business performance

Why Join Yanmar Compact Equipment?

At Yanmar Compact Equipment, we're committed to helping our customers perform their best work every day. Through our dealers, products, and people, we are continuously Building With You to create stronger businesses, stronger partnerships, and better customer experiences.

When you join our team, you'll have the opportunity to:

• Influence the success of a growing dealer network.
• Drive meaningful improvements in customer satisfaction and loyalty.
• Shape the future of aftermarket support across North America.
• Collaborate with passionate professionals committed to excellence.
• Make a visible impact on business growth and operational performance.

Ready to Build What's Next?

Join Yanmar and help create a world-class dealer and customer experience through leadership, partnership, and operational excellence.

Apply today and start Building With You.

Yanmar Compact Equipment North America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

Worksite: Remote within territory (Utah, Nevada, Arizona, Colorado)  Position: Regional Parts & Service Manager

Job Type: Full Time FLSA: Exempt

Department: Parts & Service - Aftermarket Work Schedule: M-F

Starting Wage: $95,000-$115,000 annually dependent on qualifications

This position offers the potential for discretionary bonus compensation up to 15% of base salary.

Benefits: Yanmar Compact Equipment currently offers a comprehensive benefits package including Medical, Dental, Vision, Basic Life & AD&D, Voluntary Term Life, Short & Long Term Disability, EAP, HSA, Medical & Dependent Care FSA, Accident Insurance, Critical Illness, and Hospital Indemnity, Paid Time Off, generous Paid Holidays, and a 401(K) plan with a company match of up to 4%.