Sales Account Manager - New England

About the Company

IDOC Labs is an optical laboratory network, built exclusively for independent eye care practices. Three Rivers Optical has been serving independent practices since 1969 with cutting-edge digital freeform technology, exceptional turnaround times, and a customer service team that averages 12 years of optical experience. When quality matters, Three Rivers Optical delivers.

Role Summary

The Account Manager is responsible for achieving sales objectives and growing sales volume for Three Rivers Optical’s products and services within targeted accounts in an assigned territory. They are also ultimately responsible for growing our business and their customer’s loyalty through the delivery of the company’s products, service excellence, and technical superiority.

This position is responsible for the New England Market and shall reside within this market.

Responsibilities

• Consistently achieving established sales performance and territory metrics.
• Maintain existing and cultivate new large, high-value accounts within a large geographic territory.
• Developing a trusted advisor relationship with customers.
• Utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within their territory
• Developing and maintaining strong working relationships with their lab partners to ensure successful customer relations and achievement of sales objectives
• Communicating with National Sales Manager on an ongoing basis regarding personal growth, sales results, and plans of action
• Utilizing the knowledge they gain through ride-withs, call-ins and other communication with the Sales Manager to continually improve and meet overall objectives
• Effectively completes requested tasks from management and corporate office in a timely manner.
• Adhere to company policies, attendance, and safety rules, while maintaining confidentiality of proprietary and HIPAA-protected information.
• Perform other tasks as assigned by management.

Requirements

• 5+ years of sales experience.
• Bachelor’s Degree business, sales, or equivalent industry experience.
• Excellent oral and written communication skills.
• Demonstrated skills in influencing key decision makers.
• Energetic and focused self-starter that is goal/results oriented.
• Exceptional organizational skills.
• Demonstrated ability to work independently.
• Working knowledge of CRM software tools, a plus.
• Approximately 25% overnight travel may be required.
• Must have a valid driver’s license, car insurance, and a satisfactory driving record.

Competencies

• Strategic thinker with the ability to translate strategies into actionable plans.
• Excellent communication, negotiation, and presentation skills.
• Results-driven and customer-focused with a passion for delivering quality optical solutions.
• Resourceful with ability to troubleshoot and think independently and proactively, and be solutions oriented with the ability to resolve conflict.
• Ability to assess needs, influence, collaborate, deliver, and partner at the most senior levels in and across the organization.
• Ability to adapt to changing market conditions and adjust sales strategies accordingly.
• Extraordinary attention to detail along with the ability to think big-picture strategy.
• Strong command of sales tactics, handling objections, prospecting, lead management, technology proficiency, and content presentation.
• Strong problem-solving abilities and creative thinking.
• Honest, trustworthy, discreet, and highly protective of confidential information.
• Exhibits a mature and professional demeanor that engenders trust.
• Self-starter, self-reliant, flexible, and resilient; high level of self-motivation.
• Applies critical thinking, logic, and reasoning to arrive at solutions.
• Works well both independently and as a team to define processes, coordinate work, and manage communications across the business.
• Resourceful with the ability to troubleshoot and think independently and proactively.
• Exhibits a high level of influencing skills.

Working Environment

• This remote role will require up to 25% travel across the assigned territory.
• Flexible work schedule and occasional out-of-the-area and overnight travel are expected.
• Capable of driving for an extended period under a variety of conditions and spending extended periods sitting in the vehicle.
• Environment often fast-paced, deadline oriented.