Service Records Specialist

Midwest Plumbing LLC is seeking a detail-oriented Service Records Specialist to support the accurate processing and maintenance of service and job records. This position is responsible for entering, reviewing, organizing, and maintaining information associated with plumbing and HVAC service operations.

The successful candidate will be organized, dependable, comfortable working with electronic records and business software, and able to maintain a high level of accuracy while managing routine records and documentation.

Primary Responsibilities

• Enter and update customer, service, and job information in company systems.
• Process information from work orders, service reports, invoices, and internal forms.
• Review records for accuracy, completeness, and consistency.
• Maintain customer accounts, service locations, equipment details, and job status information.
• Verify information against source documents and correct discrepancies when identified.
• Organize and maintain electronic service records and supporting documentation.
• Prepare and update spreadsheets used for service and administrative tracking.
• Process completed work orders and related service documentation.
• Coordinate with internal staff to obtain missing or corrected information.
• Maintain confidentiality of customer and company records.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in records processing, administrative support, office operations, or a related position preferred.
• Strong attention to detail and commitment to accuracy.
• Comfortable working with electronic records, spreadsheets, and business systems.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to review information and identify discrepancies.
• Strong organizational and time-management skills.
• Ability to manage routine responsibilities and meet established deadlines.
• Ability to handle confidential customer and business information appropriately.

Employee Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid holidays
• Professional development assistance
• Company-supported training

Midwest Plumbing LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.