Workday HRMS Analyst

Position: Workday HRMS
Analyst(10+ Profile needed)

Location: within 3 hours
of Augusta, ME (Mostly Remote)(Local Maine or Nearby Profiles)

 Top 3 Skills:

·        Experience
with HRMS, Workday

·        Customer
Service and responsiveness to specialized needs

·        Collaboration
with cross -functional teams

Requirements

The Project Management Office (PMO) for
the State of Maine is seeking up to 4 detail -oriented and people -focused
Business SMEs to join a resource pool for assignment across various departments
within the State of Maine, based on emerging needs. One such immediate
assignment involves supporting the rollout and stabilization of the
soon -to -be -launched State of Maine Human Resources Management System using the
Workday platform. The platform, branded as PRISM after its functions to Pay,
Recruit, Inform, and Support Maine employees, will launch in early September.

This position involves hands -on assistance
delivered both virtually and in person (primarily in Augusta), helping staff
navigate system functionality and resolve real -time issues effectively.

Key Responsibilities:

·        Provide
direct, real -time support to state employees using the Workday -based PRISM
system, both virtually and in person.

·        Schedule and
coordinate virtual and onsite support sessions with agency staff.

·        Lead guided
walkthroughs of key PRISM processes, offering step -by -step assistance, and
clarification.

·        Assist users
with data entry, system navigation, and reconciliation tasks during support sessions.

·        Troubleshoot
issues encountered during PRISM use and escalate unresolved or systemic
concerns appropriately.

·        Document
support sessions, track outstanding issues, and follow up to ensure resolution.

·        Qualifications

·        Prior
experience as a Business Analyst, Help Desk Analyst, or in a user support role
involving enterprise systems.

·        Strong
analytical, organizational, and communication skills.

·        Ability to
clearly explain technical workflows and processes to end users.

·        Experience
with virtual collaboration tools such as Microsoft Teams.

·        Familiarity
with state government systems, HR, or payroll processes is a plus.

Required Skills:

·        Familiarity
with data entry, validation, and reconciliation best practices.

·        Comfortable
navigating enterprise systems (experience with HR or payroll systems
preferred).

·        Highly
Organized and detail -oriented; able to manage and track multiple support
issues.

·        Capacity to
listen, understand business requirements, and respond with a proactive and
good -humoured approach to problem -solving with a diverse set of stakeholders.

·        Proficient
with Microsoft Office tools, especially Excel, Word, and Outlook.

·        Ability to
work independently and collaborate with cross -functional teams.

·        Previous
experience with Workday, especially time tracking and work schedule, is
strongly preferred.

·        Willingness
and flexibility to travel to Augusta, as required.

Preferred Skills:

·        Understanding
of the complexity in unique and non -standard work schedules, particularly in
public sector environments.

·        Experience
supporting users during large -scale system implementations or transitions.

·        Familiarity
with the rollout of State Government HR Systems or similar government systems.

·        Experience
updating or contributing to user support materials such as FAQs, guides, or
training content