Repair Technician

Repair Technician
Department: Operations

$20-$22 Hourly || Paid Biweekly
HOURS OF OPERATIONS: 
Monday-Friday|| 5:30AM-4:30PM


Company Description:
DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA.

Job Summary:
The Repair Technician plays a key role in supporting DMD’s repair operations by completing accurate, efficient, and high‑quality repairs for both in‑warranty and out‑of‑warranty devices. This role requires strong attention to detail, excellent documentation skills, and the ability to collaborate with internal teams to ensure timely processing of repair needs. The Repair Technician follows established repair workflows, maintains compliance with warranty requirements, and supports overall operational efficiency

Key Responsibilities:

• Accurately file, document, and complete all in‑warranty repair cases in a timely and compliant manner
• Maintain clear tracking and visibility of all repair cases to ensure accountability and proper documentation
• Ensure all warranty repairs meet partner requirements and internal quality standards
• Perform hands‑on out‑of‑warranty repairs, including physical tasks such as device disassembly, reassembly, and skinning as required
• Identify, document, and communicate parts needed to complete repairs
• Assist with diagnostics, device preparation, and post‑repair quality checks
• Collaborate with repair, inventory, and operations teams to support efficient workflow
• Follow established repair processes, safety guidelines, and documentation protocols
• Identify opportunities for continuous improvement and operational efficiency
• Perform other duties as assigned

Education and Experience:
 

• High school diploma, GED, or equivalent required
• Technical certification preferred
• 1–3 years of experience in device repair coordination, electronics, hardware support, or a related field (preferred)
• Strong attention to detail with the ability to document work accurately and consistently
• Ability to identify repair needs, troubleshoot issues, and recommend appropriate actions
• Comfortable performing hands‑on repair work, including device disassembly and reassembly
• Strong communication skills and ability to work effectively in a fast‑paced operational environment
• Familiarity with warranty processing or repair ticketing systems is a plus

Physical Requirements:

• May include standing for long periods of time
• May include bending, twisting, squatting, and repetitive motions
• Ability to lift and move equipment weighing approximately 10–50 lbs. on a regular basis
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions

Employment Details:
This full‑time position reports to leadership within operations. Compensation is commensurate with experience and responsibilities and includes a competitive benefits package. DMD Systems Recovery is an equal opportunity employer. Pre‑employment drug screens and background checks are required.