Representative, Care Connections Member Advocate

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.  Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

• Schedules high-quality member appointments daily to meet departmental goals. 


• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.


• Provides basic support and guidance to members with empathy and professionalism.


• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.  


• High attention to detail and ability to follow member interaction scripting.


• Flexible and adaptive to changing priorities and workflows.


• Compassionate and service oriented.


• Bilingual (English and at least one additional language, as required).


• Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
  
   

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.


Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.