Representative, Customer Operations

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn,  Instagram, and YouTube.

Operations Reps are responsible for managing the day to day operations for our customer accounts and growing these accounts by developing relationships with our customer contacts, planners, and facilities to increase volume and gross margin. Reps must possess a deep understanding of the customer’s commitments, contractual agreements, and expectations and adhere to them to successfully grow the account(s).  Operations Reps are tasked with building loads in BAZOOKA®, scheduling appointments, and ensuring their loads are serviced properly. It is the responsibility of Operations Reps to maximize profitability while also maintaining the level of service guaranteed to the customer. They are responsible for identifying problems and providing a resolution that is satisfactory to the customer and RXO.  All Operations Reps must understand the value and importance of delivering high quality service both internally with other teams, and externally with our customers. Operations Reps have basic market and pricing knowledge and are responsible for quoting loads and lanes while negotiating with our customers. 

Daily Tasks & Responsibilities

• Understand commitments, policies, contracted rates, accessorial schedules, fuel schedules, vendor agreements, KPI’s and challenges for each account.
• Comprehend and execute growth strategy and actively work to reach goals for each account.
• Develop strong relationships with all customer contacts and facilities.
• Accept, build, and schedule all customer shipments, including all pertinent information and documentation.
• Manage daily load board and take responsibility for ensuring that loads are serviced properly.
• Build and maintain respectful relationships with carrier department.
• Ensure loads are tracked and updated in timely manner.
• Identify and communicate (potential) problems to the appropriate parties and provide solutions.
• Possess understanding of the market and provide or facilitate pricing.
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
• Update and resolve incidents regularly; manage accessorials objectively while maximizing profit.
• Organize and analyze data to identify new opportunities and potential threats.

Essential Skills, Characteristics & Experience

• Clear, effective, and professional communication skills
• Organization, accuracy, and attention to detail
• Ability to multitask and prioritize at a high level
• Ability to build strong relationships and be a team player
• Problem solving ability, issue resolution skills, proactive diligence
• Positive attitude
• Ability to assess situations and make decisions confidently
• Customer service skills
• Takes initiative
• Ability to work independently and as part of a team

Do Well, Be Well

• Comprehensive medical, dental, vision, and life insurance coverage
• Retirement 401(k) featuring employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Industry-leading mental health resources
• Complimentary membership to Peloton
• Access to LinkedIn Learning for continuous skill enhancement
• Paid time off and paid parental and disability leave
• 3 paid community service days annually

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.