Representative, Sales Support

Position Summary 

The Sales Support Representative provides support to the Sales function and maintains communication with existing customers acting as the key liaison providing service, support, and assisting with general inquiries. This position plays a key role in problem solving and elevating the customer experience. 

Essential Duties & Responsibilities

• Point of contact for assigned Sales Reps and Region Managers


• Primary sales contact for Alternate Site customer base


• Assist in the sales cycle from initial inquiry to close of business 


• Maintain and enhance relationship with existing customer base in collaboration with Sales team 


• Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples


• Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes


• Generate new sales opportunities from phone & email inquiries


• Provide technical support and maintain a strong level of product & competitor knowledge


• Direct communication with distributor, distributor reps and end users for maximum sales efficiency


• Manage ICU Website inquires related to sales opportunities 


• Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)


• Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database


• Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup) 


• Weekly reporting for high priority or high visibility items


• Manage vendor credentialing process with various credentialing companies. 


• Support & perform special projects for corporate accounts IDN’s


• Act as liaison for internal & external sales communication


• Work on special projects as assigned

Knowledge & Skills

• Excellent verbal and written communication skills 


• Excellent organizational and interpersonal skills


• Ability to multitask and work in a fast-paced environment


• High level of attention to detail


• Proficient in Excel, Word and Outlook

Minimum Qualifications, Education & Experience 

• Must be at least 18 years of age


• High School diploma required; college degree preferred


• 2 or more years’ experience in sales; preferably in medical device industry

Work Environment

• This is largely a sedentary role. 


• This job operates in a professional office environment and routinely uses standard office equipment.


• Typically requires travel less than 5% of the time