Research and Development Specialist Senior

General Summary

Performs diversified duties to lead and participate in individual innovation projects such as consumer research and inside consulting, creation of new products and services, and the exploration of new platforms of capability. This position collaborates regularly colleagues across the organization and within the division.

Duties and Responsibilities

Essential Functions:

• Leads and participates in individual projects using human-centered design methods to create and grow new products and services through all lifecycle phases—planning; research; synthesis; strategy; ideation; design; and/or development for prototyping; alpha and beta launch; beta growth; and transition to enterprise scale/commercialization.


• Serves as an organizational resource for R&D projects such as consumer research and inside consulting, new product and service development, and exploration of new platforms of capability.


• Anticipates project needs and opportunities. Communicates status and updates as needed to division leadership. Obtains and applies feedback.


• Fosters collaboration with other departments and vendors through the innovation process (planning, research, synthesis, design, prototyping and production).


• Contributes to and is visible to clients with external consulting opportunities via Benjamin & Bond.


• Plans, produces and facilitates culture-building design events, workshops, strategy sessions and meeting experiences.


• Mentors colleagues within the Innovation Division. Serves the organization as a resource on innovation-related subjects such as digital/connected health, human-centered design, digital marketing, modern advertising strategies, marketing automation, prototyping, agile development methodologies, etc.


• Creates the client experience of working with an R&D project team and responsible for the overall quality of the project deliverables.

Common Expectations:

• Expert-level innovation skills necessary to succeed, such as human-centered design, UI/UX, strategic planning, workshop facilitation, persona development, etc.


• Ability to contribute to the growing library of tools and techniques the team uses to complete projects.


• Ability to identify themes and trends in the industry and throughout our body of work.


• Project planning skills.


• Interpersonal skills.


• Written and oral communication skills.


• Ability to mentor team members.


• Ability to present their own, and their team’s work compellingly.


• 4 - 6 years of applicable human-centered design, digital health and/or innovation experience.


• Public speaking skills and ability to speak about our work externally.


• A desire to learn and a willingness to set explicit goals for development.


• The willingness to think critically about the healthcare industry and the world of design.


• The ability to both give and receive critique.


• An implicit understanding of the value of diversity and equity in all phases of creative work.


• The ability to work quickly and iterate.


• Knowledge of the healthcare industry (services, finance, etc.) a significant plus.

Travel Requirements:

• Estimated Amount: - Ability to periodically travel.

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 4 years Relevant experience. Required


• Knowledge of the healthcare industry (services, finance, etc.). Preferred

Knowledge, Skills, and Abilities:

• Public speaking and ability to speak externally.


• Excellent organizational, interpersonal, communication and computer skills.


• Ability to work from home or in an office depending on the needs of a project.

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)