Reservations Manager

Company : Dc Global Talent Inc.

Job Description - Reservations Manager

RESERVATIONS MANAGER
Luxury Resort • Montana • USD $80,000 - $90,000 + Housing + Relocation

ABOUT THE ROLE
We are looking for a Reservations Manager for a luxury resort in Montana. This leadership role oversees day-to-day Reservations operations, drives revenue performance, and ensures every guest and caller receives a personalized, seamless experience. The Reservations Manager will partner closely with the commercial team and play an active role in maximizing booking conversion and overall reservation quality.

WHAT YOU'LL DO

Oversee the full daily Reservations operation, ensuring all reservations, correspondence, and guest requests are handled accurately and efficiently

Ensure every interaction reflects the resort's luxury service standards, delivering a personalised and professional experience

Conduct regular quality audits and spot checks to ensure SOP compliance and service consistency

Manage third-party reservation channels, ensuring rates, inventory, and availability are always accurate

Drive revenue through upselling, cross-selling, and effective conversion techniques

Partner with Revenue Management and Sales and Marketing to monitor demand, booking trends, and identify revenue opportunities

Oversee escalated reservations, VIP arrangements, and special requests with timely follow-through

Ensure no-show and late-cancellation policies are reviewed and applied accurately

Analyze departmental performance, prepare reports, and develop action plans for continuous improvement

Lead, coach, mentor, and develop the Reservations team to achieve high performance and guest engagement

WHAT YOU BRING

Minimum 5 years of progressive reservations experience in hospitality, including at least 2 years in a management role

Previous experience in a five-star hotel or resort environment

Strong commercial awareness with a demonstrated ability to drive revenue

Advanced proficiency in Opera PMS and reservations-related systems

Exceptional interpersonal and communication skills with the ability to build strong relationships with guests, colleagues, and third parties

Strong analytical and problem-solving skills with the ability to translate data into actionable improvements

Flexible availability including weekends and holidays

Must have valid US work authorization

WHAT'S OFFERED

USD $80,000 - $90,000 per year

Housing allowance of USD $1,000 per month

Relocation assistance of USD $3,000

Medical insurance with 80% of premium paid by employer

Dental, vision, and life insurance with 100% of premium paid by employer

401(k) with employer matching

25 days paid time off

Complimentary ski pass or fitness pass (winter season, subject to availability)

Complimentary transportation and meals on shift

Discounted stays at partner luxury properties worldwide

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Reservations Manager

Job Description - Reservations Manager

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