Residency Classification Specialist

Job Profile:

Enrollment and Records Assistant 2 Non-Exempt

Job Family:

Enrollment and Records

Time Type:

Full time

Max Pay – Depends on experience:

$20.67 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine support for the use and maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.

Job Description:

Position Salary Range: $20.67 per hour

Arizona State University is seeking a detail-oriented, student-focused professional to join University Registrar Services as a Residency Classification Specialist. You'll ensure accurate tuition residency determinations by applying Arizona Board of Regents policies while guiding students through the residency process.

In this high-volume, deadline-driven role, you'll serve as both a policy expert and student advocate—reviewing applications, explaining complex requirements clearly, and helping the university remain compliant while putting students first. Cross-training opportunities in various functions allow for skill development and broader exposure within University Registrar Services.

Essential Duties:

• Apply ABOR, state, and university residency policies accurately and consistently.
• Review and process residency petitions, reclassifications, appeals, and supporting documentation.
• Research and verify residency status using PeopleSoft, Salesforce, and other systems.
• Educate students, families, and staff on residency requirements, timelines, and documentation.
• Respond to inquiries via phone, email, Zoom, and in-person with professionalism and clarity.
• Serve as a resource for resolving discrepancies and ensuring appropriate follow-up.
• Maintain accurate records in compliance with FERPA and retention policies.
• Identify and support process improvements and service enhancements.
• Assist with special projects and training new staff.

Desired Qualifications:

• Experience in higher education student support services.
• Customer service experience in team-based, high-volume environments.
• Strong verbal and written communication skills.
• Experience handling confidential information.
• Knowledge of higher education policies and procedures.
• Proficiency in MS Office, PeopleSoft, Salesforce, and Slack.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

All applicants must be eligible to work in the United States. ASU will not sponsor this position; the applicant must be eligible to work in the U.S. without sponsorship.

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

• Tuition Reduction Program for staff members, their spouses, and dependents.
• Low-cost health, dental, vision, and life insurance benefits available on day one.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• Wellness program for preventative health education and screenings. 
• Disability and leave program for income protection. 
• Employee assistance for free and confidential behavioral health services.

Arizona State University is a diverse enterprise with a wide variety of work and learning modes, locations and commitment to sustainability, innovation, and employee work-life balance. Subject to ASU policy and dean or vice president-level approval, this includes hybrid work option where employees spend a minimum of 60% of their regular work week at the Tempe campus.

Department Statement:

University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding our customers’ expectations, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University’s goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$18023.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.