Resident Coordinator

Resident Coordinator Job Type: Full-Time | Onsite Pay: Competitive hourly rate + commission

Start Your Career in Property Management At CAF Management, Resident Coordinators play a key role in shaping the resident experience—and for many of our team members, it’s the first step in a rewarding career. In fact, several of our corporate leaders started out on site at CAF.

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Responsibilities including but not limited to:

• Serve as the first point of contact for resident inquiries, concerns, and service requests.
• Provide prompt, friendly, and solution-oriented assistance in person, by phone, and via email.
• Maintain strong relationships with residents to promote satisfaction and retention.
• Plan, coordinate, and execute resident events, activities, and community-building programs.
• Promote events through newsletters, flyers, digital platforms, and community boards.
• Gather resident feedback to improve engagement and enhance the living experience.
• Maintain accurate resident files, records, and documentation in compliance with company policies.
• Assist with lease renewals, move-ins, move-outs, and other resident lifecycle processes.
• Receive, log, and track maintenance requests to ensure timely completion.
• Communicate with maintenance staff and residents regarding work orders and follow-up needs.
• Monitor common areas for cleanliness, safety, and functionality.
• Support adherence to fair housing laws, community policies, and safety standards.
• Assist with emergency communications and preparedness procedures when needed.

What You’ll Need to Succeed

Required:

• Strong customer service and communication skills.
• Ability to multitask in a demanding environment.
• Experience in property management, hospitality, or customer facing roles is a plus.
• Professional, friendly, and solutions a driven personality

Preferred:

• Previous leasing, sales, or customer-facing experience
• Experience with Entrata or property management software
• Bilingual abilities

What You’ll Get We offer one of the most competitive benefits packages in the industry—because we believe when we take care of you, you can take care of everything else.

• 15 Paid Holidays (including CAF Impact Day)
• PTO based on tenure:
• 0–4 years: 15 days
• 5–9 years: 20 days
• 10–14 years: 25 days
• 15+ years: 30 days
• 3 Flex Days per year
• Medical, Dental & Vision (employee medical starts at $65/month)
• 401(k) with company contributions (after 6 months)
• Paid Parental Leave (10 days)
• 30–50% Employee Housing Discount (after 30 days, if applicable)
• Recognition programs, commission incentives, and a people-first culture

Physical Requirements

• This role requires regular movement throughout the property and occasional lifting. Team members must be able to communicate effectively and safely perform the following tasks:
• On your feet: 33% to 100% of the time
• Physical activities (50% to 100%):
• Bend/stoop/squat/kneel (e.g., filing in low cabinets, picking up debris)
• Climb stairs (e.g., accessing upper-floor apartments)
• Push or pull, stand, and walk (e.g., opening doors, arranging furniture)
• Reach above shoulders (e.g., opening doors, storing supplies, inspecting property)
• Grasp/grip/turn and use finger dexterity (e.g., typing, unlocking doors, handling packages)

Lifting/Carrying:

• Over 50 lbs.: Rare need (less than 1%)
• 10–25 lbs.: Occasional need (1% to 33%)
• Under 10 lbs.: Frequent need (33% to 100%)

Grow With a Company That Invests in You We believe in growing our people from within. Whether you’re starting your first leasing job or ready to take your next step in property management, you’ll have the support and development opportunities to thrive here at CAF.

Ready to launch your career and grow with us? Apply now.

What You’ll Need to Succeed

Required:

• Strong customer service and communication skills.
• Ability to multitask in a demanding environment.
• Experience in property management, hospitality, or customer facing roles is a plus.
• Professional, friendly, and solutions a driven personality

Preferred:

• Previous leasing, sales, or customer-facing experience
• Experience with Entrata or property management software
• Bilingual abilities