Resident Engineer ALU - (2203460)

FES- Further Enterprise Solutions a leading provider of engineering services, turnkey solutions, and software solutions, Founded in 2002 by wireless industry veterans, FES has rapidly grown to become a leading provider of innovative solutions to leading telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices through the U.S. and Canada to ensure a rapid response and face to face contact with our clients and staff.

The team is seeking an IP/MPLS Network Architect/Engineer to deliver services to Alcatel-Lucent’s customer base. The candidate in this role will be required to work directly with end customers and in a consultative manner with product support teams, regional customer support teams, the R&D organization and systems engineering teams to deliver projects which may include the following responsibilities: 

- Be ALU representative working at customer premises as a resident engineer. 

- Lead design discussions with the customer on ALU behalf and consult with other team architects for design validations. 

- Engage in the day-to-day activities of the customer as related to ALU products and services. 

- Produce and deliver product configuration based on pre-defined network designs. 

- Produce detailed Network Migration Services to support our customer's requirements. 

- Act as onsite technical prime for IPD products 

- Act as onsite technical prime for validating/supporting automated service creations and report generation tools. 

- Produce and review design documentation, training documentation, and various customer-facing documents. 

- Work closely with customers to test, design, and plan for network deployments and live migrations of customer traffic on IPD equipment.

- Design Service for/upgrade/configure ALU’s IP/MPLS products (e.g. 7x50 SR/ESS, 7705 SAS, 7210…). 

- Develop and maintain strong relationships with customer's technical management teams. 

- Develop and maintain in-depth technical and marketing knowledge of key ALU IPD product lines. 

- The work is mainly on-site with customers. 



The successful candidate will have strong technical, interpersonal and communication skills as well as being energetic, results oriented and a self starter.

EXPERIENCE : The ideal candidate should have work experience with some or all of the following (minimum 5+ years relevant work experience): - Experience delivering professional services including network strategy, design and engineering, implementation, testing, customer training and on-site support. - Network Engineering expertise at a Multi-vendor integration experience. - Strong working level knowledge of IP Networking. Routing protocols (OSPF, ISIS, BGP), signaling protocols (RSVP, LDP), QoS, IP VPN, VLAN, VLL/VPLS, DPI, etc - Specific Alcatel knowledge of ALU 7x50 routers, 7705 SAS, 7210 - Excellent hands-on network integration and problem solving skills. - Excellent verbal and written communication skills. - Influences others outside of the team to ensure goals are met and conflicts are resolved. - Responds to requests for technical information and assistance in a timely and professional manner

EDUCATION : Minimum: Bachelor's degree in Computer Science, Software Engineering or equivalent experience. Advanced IP/MPLS training/certification (ALU SRA, Cisco CCxx, Juniper Junos)