Resident Services Advisor

Because Communities Deserve Better!

At Community Association Management, we believe that every resident
interaction is a chance to make things better. Our WHY is to
creatively find solutions and overcome challenges so that we can work
together to advance the common cause. As a Resident Services Advisor,
you are the voice of our company — resolving concerns, answering
questions, and building trust, one conversation at a time.

About the Role

The Resident Services Advisor is the first point of contact for
residents across the communities we manage. You’ll support them
through multiple communication channels, address account questions,
and ensure that every interaction reflects our commitment to clarity,
professionalism, and service excellence.

What You’ll Do

• Respond promptly and
  courteously to resident inquiries via phone, email, and
  chat.
  

• Resolve resident concerns by researching
  account history, processing payments, and managing technical or
  policy-related questions.
  

• Document all homeowner interactions and
  create support tickets for follow-up needs.
  

• Assist with password resets,
  document navigation, and payment processing guidance.
  

• Coordinate with
  internal teams to ensure timely issue resolution.
  

• Assist closing
  attorneys with processes related to community
  transitions.
  

• Provide consistent support in line with
  our service standards.
  

Requirements

What You’ll Bring

• Minimum of 1 year of
  customer service experience in an office environment.
  

• Background in
  property management, HOA, legal, or real estate is a
  plus.
  

• Excellent communication and active
  listening skills.
  

• Ability to handle high call volumes and
  de-escalate concerns calmly and professionally.
  

• Strong typing,
  organization, and time management skills.
  

• Comfortable navigating
  multiple systems simultaneously.
  

Work Environment & Schedule

• Full-time, 40 hours per
  week (Monday–Friday).
  

• Shifts may vary between 8:00 AM and 6:00
  PM.
  

• Sedentary role with extended headset
  use.
  

Join Our Mission

If you thrive in a people-first, service-focused role and want to
be part of a team that values transparency and trust, we welcome
your passion for problem-solving and communication.

Benefits