Resident Services Coordinator - Luma

With over 30 years of experience in the acquisition, development, rehabilitation, and management of apartment communities across the Western United States, we are a trusted partner in the property management industry. At MG Properties, we focus on enriching lives – physically in our community buildings, philanthropically through giving back to our local communities, and through development and growth of our employees.

MG Properties is seeking a dynamic, customer service oriented and highly organized individual to join our team as a Resident Services Coordinator to work at our property, Luma Apartments, in San Diego, CA.

The Resident Services Coordinator is the property's administrative representative whose primary duty is to provide timely, informative and positive communication that will create a great and optimized resident experience. These responsibilities include resident correspondence surrounding lease questions, service requests and sales when required as well as coordinating resident events. This includes responding to email queries, communication via the que, work orders when needed, and planning monthly events

Essential Responsibilities:

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.


• Organize, prepare and distribute monthly property newsletter and events calendar, to include outside marketing and advertising.


• Plan and oversee all resident events; quarterly, monthly and weekly.


• Organizes and coordinates staff events.


• Monitor budget and expenses.


• Monitor activities at events to ensure orderly conduct.


• Promotes positive, proactive resident relations, working to enhance the living experience of the resort.


• Assists and performs Leasing Duties as needed.


• Updates internet and magazine advertising as needed to maximize rental growth.


• Remain current in all competitor functions, pricing and marketing programs in place.


• Assists with all aspects of the Leasing Office as needed.


• Oversees activities and enforces policies and rules regarding use of facilities.


• Operates equipment provided in facilities (e.g. exercise equipment).


• Answers phones to schedule use of facilities.


• Abilities to handle emergency situations for incidents that may occur under your supervision and to notify the appropriate authority or emergency service (911 and property manager).


• Accepts and inputs service requests


• Follows all safety procedures and notifies supervisor of safety hazards and any equipment failure.

Qualifications

• Strong verbal and written English communication skills.


• Excellent customer service skills.


• Must have basic working knowledge in computer skills.


• High reasoning ability. Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action.


• Ability to plan, organize, and prioritize work.


• Punctual and reliable.


• Valid Driver’s License and proof of insurance


• Some travel to areas outside property location.

 Compensation and Benefits

• $22-$23/hr DOE


• Monthly and Performance based incentive bonuses


• Company profit sharing


• Accrues 10 days Paid time off per year


• 10 Paid Holidays and 2 Paid Personal Days per year


• 40 Hours of Paid Sick Time


• 401K with employer match


• Medical, Dental, Vision, Employee Assistance Program


• Life Insurance


• Flexible Spending Account, Dependent Care Spending Account


• Rental Discounts

MG Properties is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are a drug-free workplace, participate in E-Verify, and are an at-will employer. If identified for a position, you will be asked to submit to a background check and drug-screen. 

View our CCPA Policy HERE