Residential Coordinator

Job Description:

Job Title: Residential Coordinator

Location: Saint Louis, Missouri

Department: CB Adult Housing

Employment Type: Full Time

Job Summary:
Join our compassionate and collaborative team as a Residential Coordinator, where you will play a key leadership role in supporting both staff and clients within a residential behavioral health setting. This position offers the opportunity to make a meaningful impact by overseeing daily operations, supporting staff development, and ensuring a safe, structured, and therapeutic environment for clients. If you are passionate about leadership, teamwork, and providing high‑quality care in a residential setting, this role allows you to contribute to stability, recovery, and long‑term success for those we serve.

In this role, you will supervise Behavioral Health Technicians (BHTs), ensure compliance with program policies and regulatory standards, and collaborate with the treatment team to maintain quality care and effective program operations. You will serve as a leader, mentor, and resource to staff while ensuring client needs are met in a safe and supportive environment.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Mileage Reimbursement – Company paid for work-related travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, collaborative workforce
· Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities:
· Supervise, train, and support Behavioral Health Technicians (BHTs) in daily responsibilities
· Interview, hire, and onboard new technician staff under supervision of leadership
· Monitor daily client activities and ensure adherence to program rules, expectations, and safety protocols
· Provide ongoing supervision, coaching, and performance feedback to staff
· Conduct regular observations of staff interactions, including review of video monitoring when applicable
· Ensure staff are properly trained on program policies, procedures, and regulatory requirements
· Schedule staff in accordance with program needs and maintain appropriate coverage levels
· Monitor and manage overtime while ensuring staffing compliance
· Facilitate staff meetings, trainings, and supervisory sessions and maintain required documentation
· Support client orientation processes including program rules, expectations, and rights
· Monitor medication management practices and ensure adherence to standards and protocols
· Ensure compliance with urine analysis (UA) procedures and other clinical processes
· Participate in treatment team meetings and provide input regarding client care and staff performance
· Track and monitor staff training requirements, including Relias compliance
· Complete staff evaluations and performance documentation within required timelines
· Promote a safe, therapeutic, and recovery‑focused environment
· Perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:
· Bachelor’s degree in social work, counseling, psychology, psychiatric nursing, or closely related field

OR...

· High School diploma or equivalent with two (2) years of experience in mental health or substance use treatment and at least one (1) year of supervisory experience

Additional Qualifications:
· Must have a valid driver’s license with an acceptable driving record and current auto insurance
· Strong leadership, communication, and organizational skills
· Ability to supervise, coach, and develop staff effectively
· Knowledge of behavioral health and substance use treatment best practices
· Ability to manage multiple tasks and respond effectively in a fast‑paced environment
· Strong documentation and problem‑solving skills
· Ability to maintain professionalism and composure in crisis situations

Physical Requirements
· Ability to exert up to 10 pounds of force occasionally
· Ability to perform repetitive hand, finger, and arm movements for typing and documentation
· Ability to sit for extended periods with occasional walking or standing
· Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.