Residential Coordinator

The Residential Coordinator supports the day-to-day operations of assigned homes. This role provides hands-on leadership to DSP teams, helps ensure homes are staffed and stable, validates required documentation, supports training and onboarding, and coordinates household operations (inventory, transportation coordination, maintenance requests) to maintain a safe, compliant, and person-centered environment.

Essential Duties and Responsibilities

• Direct supervision and leadership of DSP I and DSP II staff, including day-to-day oversight of staffing coverage, coaching and performance feedback, reinforcement of person-centered practices, and accountability for policy adherence, documentation accuracy, and quality service delivery within assigned residential settings.
• Support day-to-day operations of assigned home(s), including routines, household inventory, menu planning, and transportation coordination.
• Ensure high-quality care for individuals served by overseeing daily support activities, scheduling medical and personal appointments, and promptly communicating any health or medication changes to the clinical team and AD.
• Provide direct care coverage as needed and ensure continuity of supports during staffing gaps.
• Submit and track maintenance requests; complete weekly home visit guides/house audits and follow up on the completion/ resolution of items identified.
• Support onboarding/on-the-job training; ensure training checklists and competency steps are completed and returned per process.
• Validate required documentation (daily notes/service logs, MARs, data sheets, vehicle logs, timesheets) is accurate and submitted on time.
• Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation in accordance with organizational and regulatory requirements.
• Conduct and document routine home safety drills (e.g., fire drills) and validate life safety standards are followed according to Company policy.
• Serve as a first-line point of contact for urgent home-level issues and respond to unexpected events/emergencies per on-call expectations when assigned.
• Support quality improvement efforts and ensure standards of care are met.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED required; additional education preferred.
• Valid state driver’s license.
• IDD experience preferred (recommended: 1–2+ years).
• Strong organization, follow-through, and documentation skills; ability to operate basic office and computer equipment.
• Ability to lift up to 50 pounds and perform physically demanding work.

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As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.