Residential House Manager

Nashua Center of Nashua, NH is looking to hire A full-time Residential House Manager to manage day-to-day operations of the group home to ensure a safe, supportive and well-run environment for the three individuals with developmental disabilities and acquired brain disorders.

QUALIFICATIONS:

• 2 year degree in Human Services, or relevant field and minimum 4 years' experience supervising staff in a human services, healthcare, or residential setting preferred.


• Knowledge of developmental disabilities, acquired brain disorders, and person-centered supports preferred.


• Strong leadership, communication, organizational, and problem-solving skills.


• Ability to manage multiple priorities while maintaining confidentiality and professionalism.


• Valid driver's license and reliable transportation.


• Must be able to communicate through and perform effectively with Microsoft 365 including SharePoint, Teams and electronic filing systems.


• Must be able to relate to and advocate for adults with disabilities.


• Ability to function effectively within a team structure.

RESPONSIBILITIES & ILLUSTRATIVE DUTIES:

• Conduct interviews, complete reference checks, and coordinate orientation for newly hired employees in accordance with organizational policies and applicable state and federal labor laws.


• Support the Assistant House Manager in coordinating staff training, professional development, and performance evaluations, ensuring all required training and evaluations are completed on time.


• Oversee the delivery of person-centered services to ensure individuals' daily living, personal care, health, safety, and community participation needs are consistently met.


• Serve as the primary leadership mentor for residential staff by providing coaching, guidance, professional development, and ensuring compliance with mandatory training requirements.


• Work collaboratively with the Assistant House Manager to strengthen communication among residential staff through regular staff meetings and ongoing team collaboration.


• Provide transportation and accompany individuals to medical or other appointments as needed when the Assistant House Manager is unavailable or coverage is required.


• Maintain current knowledge of organizational policies, procedures, and individual rights, ensuring they are consistently followed.


• Implement organizational objectives in collaboration with the Assistant House Manager while maintaining high standards of care and overseeing day-to-day residential operations.


• Coordinate pre-Individual Service Assessments (Pre-ISAs), support development of Individual Service Assessment (ISA) goals and objectives and attend planning meetings as appropriate.


• Promote the organization's mission, values, strategic initiatives, and positive community presence through professional leadership and representation.


• Identify home maintenance, accessibility, and safety concerns and report hazards or needed repairs promptly to the Senior Residential Manager.


• Maintain household budget accounts in collaboration with the Senior Residential Manager.


• Ensure fire safety compliance by reviewing emergency procedures and conducting required quarterly fire drills.


• Participate in the on-call rotation and assume additional on-call responsibilities during the Assistant House Manager's absence.


• Use a personal vehicle for work-related travel as required while maintaining valid driver's license, vehicle registration, insurance, and compliance with all applicable state requirements.


• Provide assistance with activities of daily living, including personal care and hygiene, when operational needs require.


• Demonstrate sound judgment and organizational skills by applying policies, completing administrative responsibilities, prioritizing multiple assignments, and responding effectively to crisis situations.


• Communicate professionally and effectively, both verbally and in writing, with individuals supported, families, guardians, coworkers, regulatory agencies, and community partners.


• Demonstrate the ability to work independently while exercising sound judgment and managing multiple responsibilities.


• Foster a collaborative team environment that promotes respect, accountability, and high-quality services.


• Attend and complete all required staff development, professional education, and mandatory training programs.


• Attend all meetings assigned by the Senior House Manager and/or the Senior Manager of Residential Services.


• Perform other duties as assigned.

Physical Requirements

• Ability to lift up to 30 pounds.


• Ability to kneel, bend, reach, carry supplies, and sustain periods of standing, walking, and sitting.


• Ability to respond appropriately to emergencies and assist individuals when necessary.


• Ability to work a flexible schedule, including evenings, weekends, holidays, and participation in the on-call rotation.

Will need to undergo a criminal background check, a driving record check and DCYF check.