Residential Manager

Purpose:

To provide mentorship and guidance for Direct Support Professionals in the residential programs, ensuring person-centered supports are provided to the people AIM serves. To manage and insure the efficient and effective day to day operations of the Day Services of AIM Services, while promoting the each person’s “power of potential” and ensure staff assist the people AIM serves to achieve their personal goals while promoting a sense of self confidence and well-being.  

Status: Exempt

Qualifications:

• High School diploma\GED.
• [3] Years experience working in the field of ID/DD, or related field. 
• [1] Year Managerial experience required. 
• Willingness to maintain a 40 hour / week flexible schedule, including multiple shifts and days of the week. 
• CPR/First Aid Certification.
• AMAP Certification.
• SCIP Certification.
• Program Specific Training.
• Valid NYS Drivers License acceptable to Agency insurance standards (Current/ Valid Insurance card if using own vehicle).
• Ability to work independently, organizational skills, reliable decision making with demonstrated critical thinking skills.
• Adherence to Agency attendance policy. 

Leadership Core Competencies:

Respectful: treats everyone with courtesy and compassion recognizing individual uniqueness and needs. Displays honesty, integrity and humility. Makes difficult decisions with empathy.

Responsible: accepts accountability for their own actions and the actions of others. Holds others accountable. Puts the interests of the organization above their personal interests. Is personally invested in the success of the organization.

Builds Partnerships: values and builds a collaborative culture and spirit. Willing to learn from others. Moves others to take action. Pro-actively resolves conflict. Follows through in a timely manner. Anticipates and solves problems promptly with flexibility and creativity.

Commits to Service Excellence: focuses on the needs of the individuals. Constantly reassesses processes, procedures, principles, searching for improvement opportunity. Improves performance by introducing unique and leading-edge concepts. Encourages good ideas from staff. Defines and puts into action, Best Practices. Sets and achieves high standards of performance. Challenges the status quo.

Develops People: Inspires and challenges others to reach their full potential. Celebrates the accomplishments of others. Effectively provides feedback to staff and colleagues, including the timely completion of staff’s annual performance evaluations. Recruits and retains exemplary staff. Understands and applies all agency policies.

Physical/Cognitive Requirements:

• Lifting - individuals/Items of various weights (minimum of 50 pounds).
• Bending/Reaching/Pushing/Pulling
• SCIP techniques certified.
• Effective verbal and written communication skills
• Reading/Math skills to perform job duties (Dr's orders, prepare recipe, program documentation, keep ledgers etc.)
• Demonstrated interest/ability to facilitate the personal outcomes of individuals receiving services.
• Use of computer for extended periods of time.
• Ability to remain calm in stressful or demanding situations.
• Ability to maintain confidentiality.
• Exposure to household and other cleaning supplies, chemicals.

Essential Functions:

• Manage the day-to-day operations of the assigned Residential program, supervise, evaluate, train, and mentor assigned employees.
• Participate in the screening and hiring process for assigned program.
• Train staff in program and person-specific duties and needs, and review all medical guidelines, reshab plans, and behavioral plans with staff, afforded an opportunity to talk to the Health Coordinator, QIDP, or Behaviorist to fulfill the training.
• Implement, and ensure staff's implementation and documentation of each person’s total plan of support. 
• Monitor/implement legal compliance measures including required audits, drills and meetings.
• Provide hands on support and care.
• Perform, assist, ensure staff's performance of daily functions including, meal preparation, laundry, and housekeeping duties.
• Perform medical/health related functions adhering to AMAP Policy.
• Maintain all records, ensuring filing, accuracy, compliance, and updating as needed.
• Ensure necessary/needed supplies, inventories.  
• Operate agency vehicles in compliance with agency policies/procedures, and traffic laws, assuring documenting vehicle maintenance/condition. To provide for/assure the appropriate use/care of individual/agency equipment. 
• Be responsible for people’s funds/ledgers, petty cash.
• Ensure personal needs and wants are met.
• Provide a safe work environment including compliance with all safety policies/procedures and regulations. 
• Evaluate, implement, monitor and   take corrective action regarding safety.
• Assign and maintain staff schedules.  Cover vacation and call-ins.  Maintain appropriate staffing patterns to ensure individual and staff safety.  Monitor time off requests and call-ins, and address as appropriate.
• Keep your schedule flexible to ensure contact and observation of all staff while on duty, ensuring consistency in supports and services.

Other duties:

• Participate as an active member of the service team; assisting in the development of a person's individualized program plan.
• On-Call duty as scheduled.
• Committee membership as assigned.
• Any and all other duties requested by supervisor.