Residential Program Manager

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. 

We are actively seeking an experienced Program Manager in Cookeville, TN for our Day and Employment services. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This person will support teams with day-to-day operations and challenges to achieve programmatic goals.

Responsibilities:

• Lead and train your team to support programmatic initiatives, goals, daily routines, and the unique needs of individuals with intellectual and developmental disabilities, building community networks and meeting employment goals


• Manage staff schedules and ensure shifts are adequately staffed


• Provide training on community participation supports, community networks, job searching, job support, and job coaching


• Manage team performance and caseloads through effective communication, training, performance management, staff meetings, and employee recognition


• Develop and implement activity programs including the Meaningful Day curriculum, ACRE and OVR employment


• Communicate with the families and guardians of individuals we support as needed


• Develop and update Individual Support Plans (ISP)/Person-Centered Plans (PCP) with an interdisciplinary team to include any concerns, observations, and behavioral developments


• Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management, and goals related to employment, volunteerism, and community participation supports


• Ensure program documentation and billable records are completed accurately and timely


• Assist with monitoring the finances of individuals ensuring purchases are approved and accounted for with documentation


• Monitor the health and medical needs of individuals and immediately report any concerns


• Manage relationships with the families, guardians, and provider staff of the individuals in our care


• May be required to fill shifts and carry a caseload while program is in development as well as when staff vacancies arise when staffing issues arise


• Builds support network between individuals, family, and community members


• Ensures consistent service that connects work, home, and recreational needs


• Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation


• Additional tasks and responsibilities may be assigned 

 Minimum Requirements:

• High School Diploma or GED; Bachelor’s Degree Preferred


• Complete all state and agency required training per state guidelines


• Valid driver’s license with a satisfactory driving record


• Experience supporting individuals with intellectual or developmental disabilities


• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities


• Team oriented with demonstrated leadership experience


• Experience with problem solving against multiple priorities


• Ability to establish a comfortable and supportive relationship with individuals receiving supports


• Ability to exercise good judgment and remain calm in crisis situations


• Excellent verbal and written communication skills


• Excellent time management skills

Working Conditions:

• Work in residential programs, day programs, and in the community


• Schedule may change due to business needs and may include evening and weekend hours


• Required to be on-call in cooperation with other management staff


• Frequent lifting, stretching, and other physical exertion may be required


• May be required to transport individuals utilizing your own vehicle or company provided vehicles


• May be required to lift or move 25+ pounds


• May assist with wheelchair transfer of non-ambulatory individuals


• May be exposed to various medical conditions and communicable diseases

Why Community Options, Inc?

• Insurance Options (Medical, Dental, Vision)


• Paid Holidays—Including a Birthday Holiday


• Generous Paid Time Off (PTO)


• Employee Incentive & Discount Programs


• 403b Retirement Plan


• Exceptional Career Growth Opportunities

If you have any questions, please don’t hesitate to contact our friendly staff at the Cookeville office!

Phone Number:  931-372-0955

If interested, apply online with the link below or send resume to: [email protected]

Community Options is an Equal Opportunity Employer   M/F/D/V