Residential Property Manager

Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The Property Manager supports this mission by working closely with portfolio manager in the daily operations and maintenance of a portfolio of 1 – 2 residential buildings within a specific market. This position will provide support to portfolio manager in the gathering of information and the analysis of operating metrics as well as the preparation of annual budgets for the managed properties.

Essential Duties and Responsibilities include but are not limited to the following:

• Responsible for the prompt and positive response to requests from residents, to constantly assess resident and facility needs and assure problems are being solved promptly, and to the mutual benefit of the resident and ownership, including preparing, dispatching and tracking resident work orders/requests and service needs
• In coordination with portfolio manager, supervise Building Maintenance Staff and additional Property Management employees and contractors and ensure that procedures and specifications are maintained
• Provide ongoing performance feedback to employees on a regular basis and participate in Talent Conversations with portfolio manager
• Review Rent Roll and Lease-up Billings to ensure that they are both current and accurate
• Review all monthly, quarterly, and annual financial reports with support from portfolio manager as needed
• Maintain notes in operational platform software (MRI/Yardi/ETS/ReLynx) related to A/R delinquencies, monthly variance explanations, corrective and preventative maintenance orders and, other needed updates
• Process, prepare and track all vendor contracts
• Ensure all resident and contractor Certificates of Insurance are kept current
• Ensures that property files and records are maintained
• Approves expenditures in accordance with Company and/or Client policy and procedures
• Prepare and/or supervise presentation of quarterly newsletter or other forms of resident communication
• Maintain orderly files (Vendor and Resident) in accordance with Company policy and procedure
• Develop and maintain ongoing resident interaction on a weekly basis
• Continually improve upon management and technical skills

Holladay Mission and Values: All associates are expected to live Holladay’s Mission and Values in their everyday interactions with each other, external clients, and stakeholders as defined below:

• Mission: Enriching lives through investment and service
• ENRICH Values:
• Entrepreneurial – We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.
• Nurture – We encourage and support the growth and development of each other, our clients, and our communities.
• Respect - We recognize and acknowledge the inherent value of others.
• Integrity – We do the right thing. We exhibit a consistently high moral compass.
• Community – We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.
• Health - We support the physical, financial, and professional health and well-being of each other and those we serve.

Position Competencies

• Composure: Does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted; is a settling influence in a crisis
• Critical Thinking: The ability to think using analysis, evaluation, problem solving, judgment, and the creative process; considering the full picture and impact of action and decisions
• Effective Communication: Able to clearly and succinctly communicate in a variety of settings and styles; can get messages across that have the desired effect

Compensation:

The Residential Property Manager compensation will be based on experience and qualifications. This range is subject to local, state and regional dynamics and may be adjusted up or down depending on market conditions.

Supervisory Responsibility:

• Property Manager may have supervisory duties of maintenance engineer and with support from portfolio manager 
• Manage or assist Construction Manager in the oversight of TI projects (vendors / contractors) on premises to make sure work is being done according to specifications with support from portfolio manager

Promotional Opportunity:

Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.

This description is not all inclusive and duties will vary depending on assigned portfolio.

Qualifications:

• Minimum of 2 years of experience in Residential Property Management
• Bi-lingual (English & Spanish) depending on location
• Associate Degree or comparable Business Management or Real Estate experience preferred
• In pursuit of State Real Estate license
• Strong leadership and motivational abilities, team player
• Exceptional communication skills
• Must have attention to detail, ability to multi-task, and excellent organizational skills
• In pursuit of CPM/RPA designation or candidate (preferred)
• Computer skills (Word, Excel, Outlook) and MRI helpful
• Employee spends a considerable amount of time engaged in communication with others
• Must have excellent communication and listening skills
• Valid Driver’s license, proof of insurance, and clean MVR report

Physical Demands:

• Employee is required to walk the premises which can require climbing stairs to inspect stairwells, and be in elevated or high spaces, such as roofs and decking to inspect equipment if necessary
• Employee may occasionally be required to lift or move items over 10 pounds
• On call 24/7 in emergency situations at properties