Residential Sales Representative

JOB TITLE: Residential Sales Representative

EMPLOYER: Culligan Water of Seguin

DEPARTMENT: Sales Department

REPORTS TO: Sales Manager

SUMMARY: The Residential Sales Representative is responsible for establishing, developing, and maintaining positive business and customer relationships while meeting monthly sales goals. They will train to understand the full use and benefits of Culligan products and services. A Residential Sales Representative must have a proficient understanding of residential Culligan products and will be responsible for assisting residential leads/ potential customers with a team of other Residential Sales Representatives.

BENEFITS

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts

DUTIES AND RESPONSIBILITIES:

• Promote a long-term relationship-building approach to Sales to improve customer satisfaction and retention with residential customers
• Develop and improve standard/best practices in the sales toolbox: presentation formatting, financial documentation, lead generation methods, cost modelling
• Correspond with all leads and appointments as scheduled
• Attend scheduled appointments assigned with professionalism and integrity
• Maintain accurate records of all sales activities in relevant database
• Learn, maintain and apply overall knowledge and technical information as it relates to the sales of all residential Culligan products
• Understand customers’ needs and present viable solutions. Accurately represent capabilities, terms procedures without distorting dealership policy
• Make an effective sales presentation so that the customer is adequately educated about the products and services available
• Clearly and completely document installation arrangements, pumps and other related equipment, check electrical/drain
• Clearly and completely document installation arrangements, pumps and other related equipment, check electrical/drain
• Take ownership of a new customer’s account, and follow up with every new customer to ensure complete satisfaction and secure referrals
• Maintain security of all customer information
• Participate in all promotional activities (trade shows, exhibits, etc.) as required
• Obtain minimum sales standards (see attached breakdown)
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Contract Management Systems (EX: DocuSign, etc.); Human Resource Systems; Microsoft Office Suite; Project Management Software (EX: Monday.com)
• Certificates, licenses and registrations required: Valid driver’s license, Sales license, State licenses as required
• Other skills required:

1. Highly motivated and target driven with a proven record of accomplishment in sales.
2. Expert in effective communication
3. Able to adapt to individual customer needs

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk, sit, and utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Rarely work in high, precarious places
• Rarely work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Rarely exposure to extreme heat or cold (non-weather)
• Rarely to never exposure to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate
• The employee must occasionally lift and /or move more than 75 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: Frequently attending scheduled appointments in new businesses and/or homes, the environment of these locations may be unknown
• Specialized equipment, machines, or vehicles used: N/A