Residential Service Manager - College Park

Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents and investors.

Your New Employer

Based in Bethesda, MD, Washington Property Company is an award winning, full-service commercial and residential real estate firm offering diversified expertise in acquisition, land use, design, development, finance, leasing, construction and property management. We believe, through the efforts of our collective team, we can improve lives in our community.

We are currently looking for a Residential Service Manager for our 81-unit community in College Park, Maryland. The incumbent is a key member of the residential operations leadership team.

Your New Role

As the Building Service Manager, you ensure your community is a great place to live by overseeing and supporting the maintenance team in keeping the asset safe, clean and inviting and by ensuring that maintenance issues in residents’ apartment homes are resolved in a timely and appropriate manner. Most of your day is spent providing outstanding customer service, training and coaching team members and overseeing maintenance functions related to HVAC, plumbing, electrical and appliance maintenance tickets. You are an important member of a larger team responsible for ensuring the residents of the community have an exceptional experience.

What Sets You Apart

Experience: You have at least 5 years of trusted experience in residential, commercial, healthcare, and/or hospitality building maintenance and a track record of exceptional customer service and client relations.

Skills: You demonstrate strength in building trades, complex mechanical building systems to include central plant systems, preventative maintenance, budget and vendor/subcontractor management . You have successfully led CAPX projects delivering on time and within budget. You enjoy interactions with all types of people and take pride in your ability to make the customer happy by solving their maintenance issues. You treat everyone with kindness and respect. You are organized, have exceptional verbal and written communication skills and an eye for detail. A high school GED and CFC certification is required.

Physical Requirements/Work Conditions: You must possess the ability to lift, carry or move heavy equipment and boxes (up to 50lbs), regularly ascend or descend a ladder, or stand or sit for long periods of time. You may be required to work irregular hours (overnight, weekends, overtime). The physical work environment includes occasionally working outside, sometimes in inclement weather.

Competencies: You take challenges head on and have been described as friendly, trustworthy and service-oriented. You have a strong worth ethic and desire to learn and grow.

What You Can Expect

Honesty: The executive management team are advocates for honesty, trust, integrity, commitment and excellence. You can anticipate the workload to be challenging and rewarding by nature. The company offers a competitive salary with a performance bonus and a comprehensive group benefits plan. You will have an opportunity to grow and develop your career within the organization.

Balance: We value the need to balance work with personal and family obligations. This said, we are a 24/7/365 days a year business. You are expected to roll up your sleeves, work weekends and irregular hours but we also depend on you to develop, delegate to and empower your team so work hard and work smart does not mean work all the time. 

What We Offer You

In addition to a creative and dynamic work environment, we care for you with comprehensive benefits that include paid health, dental, and vision insurance, generous paid time off, 401k plan, and more.

Commitment to Diversity, Equal Opportunity and a Safe Workplace

Come as you are. WPC is proud to provide a safe and inclusive workplace where you can thrive. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.