Residential Service Technician

Job Duties (functions considered essential as defined by ADA) 

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems. 

• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation 

• Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes. Provide consultative product recommendations when appropriate. 

• Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status. 

• Operate hand and power tools safely and efficiently while maintaining a clean and organized work area. 

• Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations. 

• Respond to emergency or on-call service requests on a rotating schedule (if applicable). 

• Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines. 

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion. 

• Excellent problem-solving and critical-thinking ability. 

• Strong interpersonal and communication skills. 

• Ability to work independently with minimal supervision. 

• Knowledge of residential garage door systems, openers, and safety devices. 

• Valid driver’s License.

• A minimum of a High School Diploma or GED is required.