Resort Houseman- BC

Looking for a team-oriented, dedicated candidate to join our Facilities Technician team at our Bay Club Resort in Ocean City, MD!

Work Type: Full-Time, yearly.

Work hours: 40 hours a week, 8-hour shifts.

Must be able to work on Saturdays and Sundays.

Robust benefits package available. 

Position Summary:

Responds promptly to requests from guests and other departments. Identifies and reports preventative or other maintenance issues in public areas or guest rooms. Posts caution signs. Contacts other departments directly for urgent repairs. Delivers guest requests and sets up furniture items in guest rooms as requested. Removes items from hallways and transports to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Cleans, maintains, and stores cleaning equipment. Maintains cleanliness of assigned area. Assists housekeeper with cleaning on an as needed basis. Removed soiled linen and trash from rooms/villas.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift.

Key Duties/Accountabilities
• Responds promptly to requests from guests, Front Desk, or At Your Service requests.
• Identifies and report preventative or other maintenance issues in public areas or guest rooms.
• Contacts Engineering, or Housekeeping office directly for urgent repairs.
• Selects appropriate cleaning chemicals and necessary personal protective equipment for various surfaces
and cleaning jobs, following OSHA regulations and corporate standards.
• Posts caution signs (e.g., wet floor signs) to limit traffic when necessary.

• Mowing, landscaping, and completing other groundsman duties for the properties as needed. 

Expected Conduct
• Utilizes professional language at all times.
• Consistently models professional behavior.
• Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department. Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
• Remains calm during stressful and hectic periods.
• Self manages time and appropriate commitment to meeting goals.
• Plans accordingly for job duties to be fulfilled when absent or taking leave.
• Always presents a positive attitude with respect to the Company and co-workers.
• Always represents the Company, especially when in the presence of Company associates, vendors, and guests.

Qualities & Characteristics

• Strong customer service orientation and skills
• Highly organized
• Excellent time management and multi-tasking skills
• Exceptional teamwork
• Ability to work flexible hours including weekends and evenings as required
• Clear, concise communications skills (verbal and written)

Physical Demands
• Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Preferred Qualifications
• High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent
combination of education and experience.
• One Year of Work-Related Experience

Company Culture

• Celebrate Success

• Strive for Excellence

• Seek to Understand

• Adapt Quickly

• Tell the Truth

• Change Champions

• Human Centric