Resort Safety Officer

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Join our team as a Resort Safety Officer at South Seas! 

Imagine working where the beach is your backdrop and the sound of the waves greets you every day. South Seas on beautiful Captiva Island is looking for a Resort Safety Officer to help ensure the safety and security of our guests, owners, and associates. You’ll be the first point of contact for guest assistance and emergency situations, all while being part of a team dedicated to maintaining a peaceful, welcoming environment. If you're looking for a role where you can protect paradise, this is the opportunity for you!

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs
• Unlimited Review Incentives
• Complimentary Shift Meal

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. 

• Be Authentic 
• Practice Humility 
• Cultivate Teamwork 
• Value Time 
• Be Trustworthy

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. 

RESPONSIBILITIES AT A GLANCE

• Ensure resort safety by conducting regular patrols across the entire property, including all guest-accessible areas and resort amenities.
• Check lighting, door locks, and report or address any potential safety hazards.
• Maintain a strong, visible presence by patrolling all resort amenities consistently throughout the shift, including pool decks, Bayview Fishing Pier, and recreation areas.
• Provide Pool Gate coverage to control access, check for prohibited items such as coolers or drink cups, ensure proper towel use, and maintain overall security.
• Staff the Front Entrance Gate, issuing parking passes, verifying access credentials, and controlling who enters the property to maintain a secure environment.
• Investigate and document incidents such as theft, auto accidents, guest complaints, and policy violations.
• Respond to medical emergencies and administer First Aid, CPR, and AED as needed.
• Monitor security systems and alarms; identify and appropriately respond to suspicious behavior or intoxicated individuals.
• Maintain detailed and accurate daily activity logs and incident reports.
• Support the Front Desk with guest services, including assisting with deliveries or special requests as needed.
• Uphold confidentiality when handling guest or employee incidents.
• Maintain a professional appearance and demeanor at all times, representing the resort in accordance with established standards.
• Be prepared for shift variations, including outdoor assignments in different weather conditions, weekends, evenings, and holidays.

What are we looking for?

EDUCATION & EXPERIENCE

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training preferred
• CPR/First Aid/AED/Heimlich Maneuver Certified; can also arrange to have certification done through the resort
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record property specific-driving)

PHYSICAL/MENTAL REQUIREMENTS

Resort Safety Officers work in fast paced environments. This job may be required to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity.

HOURS REQUIRED 

40 hours per week, 3:00PM – 11:00PM shift, will be required to work weekends and/or holidays.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$20.00

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$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.