Resource Sharing Library Specialist (Access, Assessment, and User Experience)

We are seeking a Resource Sharing Library Specialist who will manage more advanced tasks and non-standard workflows for access services, under general supervision. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs.

Specific Duties & Responsibilities

• Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
• Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
• Inventories supplies, equipment, and works with other library staff to submit order requests.
• Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
• Support a wide range of services with standardized workflow procedures and steps.
• Resolve issues based on knowledge and experience.
• Assist in the development of new workflows and/or enhancement of workflows.
• Participate in collaborative department projects, lend expertise, and complete assigned tasks.
• Review and recommend workflow or service improvements based on relevant statistics.
• Maintain and improve documentation.
• Undertake special projects and tasks as assigned.
• Other duties as assigned.

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.

Technical Skills and Expected Level of Proficiency

• Analytical Skills-Intermediate
• Coaching and Mentoring- Intermediate
• Information Resource Proficiency- Intermediate
• Library Expertise- Intermediate
• Problem Solving- Intermediate
• Process Improvement- Intermediate
• Research Assistance- Intermediate
• Workflow Management- Intermediate

Classified Title: Library Specialist I 
Job Posting Title (Working Title): Resource Sharing Library Specialist (Access, Assessment, and User Experience)   
Role/Level/Range: ATO 37.5/02/OE  
Starting Salary Range: $18.65 - $26.65 - $34.75 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday; 8:30am-5pm 
FLSA Status: Non-Exempt 
Location: Homewood Campus  
Department name: Access, Assessment, and User Experience   
Personnel area: Libraries