Restaurant Manager

General Purpose

To provide every guest with the warmest and most memorable experiences by managing the people that make it happen.

Essential Duties (may include, but not limited to)

Our managers put the spark in sparkler, the fire in bonfire, and the smoke in the smoker!  They make sure the aces are in their places and that our Sonny’s restaurant runs like a well-oiled machine, so that our guests get that one-of-a-kind experience that they have come to know and expect at each and every Sonny’s location.

More specifically managers: 

• Hire, train and develop, schedule, and evaluate hourly team members in his/her store 
• Ensure that our restaurant has a fun, playful, and engaging atmosphere-if there is no fun it shows to our guests!
• Are the go-to guy, or gal, for all our fab hourly team members; they go out of their way to address the individual needs and concerns of our team members every day!
• Provide clear benchmarks and expectations to hourly team members so that each shift runs smoothly. 
• Oversee and ensure all hourly team members’ performance is meeting company expectations through constant follow-up and communication. 
• Respond to immediate store needs.
• Ensure every guest receives exceptional service and a memorable experience; they take a smokin’ experience to the next level by really getting out in the restaurant and connecting with our guest! 
• Execute all operations policies, procedures, and programs within the store (and ensure they are followed by others to keep Sonny’s a great place to work!)
• Report information to General Manager through plans of action, AOR’s, goals, etc. (They are always thinking about ways to make Sonny’s BBQ the premier BBQ brand!)
• Bend over backwards if other tasks come up-Our managers do what it takes to get the job done!

Think you have what it takes? Read on to make sure we are describing you:

Qualification Requirements

• You are passionate about BBQ and love working with people.
• You love having a good time, doing the coolest stuff, and making sure those around you have fun too.
• You’re a hard worker who is honest and, well, just plain chooses to do the right thing…always.
• You know how to take charge of a situation and get people to follow your lead. 
• You get people the information that they need, when they need it.
• You are a glass-half-full, silver-linings kind of person.
• You are full of smiles, and you love to keep people chuckling! 
• You are naturally competitive; winning something really makes your day.
• When things go wrong you are the one who makes it right with your quick decisions and problem-solving abilities.
• Not only are you so good at multi-tasking that you mark things off your to-do list three at a time, but you don’t miss the little details as you go.
• People naturally look up to you, and you don’t take that lightly, you love leading people! You do it with finesse!
• You always maintain a professional image and appearance, because you know that you are a dynamic role model! You are always on stage, and your performance depends on you looking like a million bucks!
• You keep your cool when things really start to hit the fan.
• You can be here (or company-held events) when we need you; you have and can maintain a flexible schedule and are able to commit to a 50-hour workweek. 
• You can attend and successfully complete any ongoing training or certification programs required by the company, federally, or by the state as it relates to this position. 

Required Skills and Experience

• At least two years’ related experience and/or training in the restaurant industry. 
• Excellent interpersonal skills.
• Strong time management skills.
• Strong reading, writing, and mathematical skills.
• Computer skills are needed, including experience with Microsoft Office programs.

Education Requirements

High School Diploma or GED; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

Physical Demands and Work Environment (so you know what you are getting into)

The physical demands described here are representative of those that must be met by any Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Managers are regularly required to stand for prolonged periods of time, handle products, tools, equipment, paperwork, and communicate effectively with guests, other managers, and team members. The job requires the use of hands to finger, handle, or feel; push, pull, reach with hands and arms; climb or balance; stoop, kneel, or bend; taste or smell; and talk or hear, and inhaling smoke from a wood-burning cooker. Sonny’s is a fast-paced environment and requires constant human interaction and movement. Managers regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds. While performing the duties of your job, Managers regularly work with or near moving mechanical parts, may be exposed to wet and/or humid conditions, and are requested to work with cleaning chemicals which can be toxic and/or caustic. Managers may be exposed to temperatures between 0°F and 100°F. As a manager, you must have the ability to perform the essential functions of the job for up to a 12-hour shift.

The above statements are intended to describe the general nature and level of work being performed.

They are not intended to be construed as a detailed list of all responsibilities.