Restaurant Shift Leader

At Chick-fil-A Mack Ave, we’re not just serving food—we’re growing leaders. Our Shift Leaders set the tone for excellence, guiding the team with patience, care, and a sense of fun. This is more than a job—it’s a great opportunity to develop yourself, invest in others, and impact the Mack Ave community.

As a Shift Leader, you will oversee day-to-day operations, develop Team Members, and contribute to a positive and healthy culture. You’ll also be paired with a Director or the Owner/Operator, Manda Taylor, to help guide your leadership journey.

What You’ll Do

• Lead AM or PM shifts 3–4 times per week, supporting other leaders and ensuring smooth operations on other shifts
• Model and uphold Chick-fil-A brand standards (food safety, cleanliness, speed, hospitality, and food quality)
• Create consistency in daily operations by fostering teamwork, positivity, and organization
• Ensure Team Members are trained, equipped, and empowered to provide Remarkable experiences to every guest
• Coach Team Members in food safety, speed, quality, and hospitality
• Monitor shift accountability, cash handling, and restaurant cleanliness/safety
• Solve operational challenges and keep shifts running smoothly
• Master all positions in either Front of House (Hospitality) or Back of House (Kitchen)

What We’re Looking For

• Experience: 1+ years of Chick-fil-A experience or 2+ years of leadership experience in food service
• Skills: Strong communication, cash management, problem solving, and leadership skills
• Character: Humble, coachable, and committed to creating a healthy team environment
• Physical Requirements: Applicants must be capable of physically demanding tasks, including, but not limited to: lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Shift Leaders may expect to be outdoors for several hours per shift, year round (with proper safety gear). Reasonable accommodation(s) will be considered upon request

Growth & Development

• Leadership coaching from Directors and the Owner/Operator
• Ongoing training and leadership meetings
• Opportunities for growth through internships, projects, and business trips
• Access to books, podcasts, and coaching to support your leadership journey

Training Path

• First 45 days: Focus on operational excellence, learning the business, and running smooth shifts
• Additional training provided if needed

How Success is Measured

• Guest Satisfaction
• Speed of Service and Order Accuracy
• Food Safety & Quality Metrics
• Team Engagement and Culture Surveys
• Accountability and Ownership

What We Offer

Competitive leadership training wage, the final Shift Leader wage will be communicated after the 45—day evaluation

Join us in growing yourself and others—while making a real difference in the lives of our guests and team.