Restaurant Supervisor - Mian

Position Summary: Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies.

Essential Job Functions:

The essential functions include, but are not limited to the following:

• Ensures proper staffing for forecasted volume and budgetary guidelines.


• Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies.


• Ensures excellent guest service.


• Notifies team members of changes in policy and procedure.


• Communicates any problems or concerns to Manager or other departments as needed.


• Maintains thorough communication between shift


• Works with back of the house supervisors to ensure proper communication.


• Properly fills out all paperwork required for the job.


• Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.


• Resolves team member complaints or disputes or refers the problem to manager.


• Assists trainers in properly training new team members.


• Assists team members in their duties as needed.


• Maintain high sanitation standards.


• Maintains sufficient materials and products in the work location.


• Understands that this is a 24-hour responsibility and is accessible at all times.


• Sets high standards by complying with all departmental rules, policies, and procedures.


• Ensures that all Team Members are treated in a fair and consistent manner.


• Performs any other duties as specified or assigned by the Director or any member of the Executive Management.

Qualifications (Knowledge, Skills, and Abilities):

• Prior supervisory experience preferred


• Computer literate


• Prior experience in a high volume outlet preferred


• Possesses complete knowledge of all procedures related to the job.


• Ensures that all guests are treated in a prompt, professional and courteous manner.


• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.


• Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure.


• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.

Certifications:

• Must be able to obtain a Pennsylvania Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

• Extended periods of standing


• Regular bending, stretching, twisting, and reaching


• Ability to push/pull objects weighing up to 50 pounds frequently

The above duties and responsibilities are representative. Full job descriptions available upon hire.