ReStore Associate

FLSA Status: non-exempt

Reports to: ReStore Manager & Assistant Manager

GENERAL The role of the ReStore Associate is to assist with general operations of the ReStore, servicing the needs of both shoppers, donors, and volunteers. The ReStore Associate assists customers with sales and requests for information, processes and organizes donations, thanking donors for their support, and works closely with our volunteers. As an integral part of our team, this position has a significant impact on the success of our ReStores and our ability to raise funds and awareness in support of Habitat’s mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to shoppers and donors, fostering a welcoming atmosphere.
• Answer customer questions in person, by phone, and via email, promptly and courteously.
• Receive, price, and process donated items.
• Maintain inventory on the sales floor and ensure an inviting shopping experience.
• Support cash register operations as needed.
• Cultivate lasting relationships with a diverse group of volunteers, providing leadership and encouraging teamwork and camaraderie.
• Assist with housekeeping and maintenance of the store and warehouse.
• Help maintain a safe store environment. Demonstrate safe practices and provide safety guidance to volunteers as needed (especially when moving bulky or heavy items).
• As a ReStore Donation Driver:
• Drive safely, demonstrating exemplary driving skills and courtesy to others.
• Thank all donors for their support and offer information on how their contributions impact Habitat’s mission and work in the local community.
• Complete donation paperwork and other documentation as required.
• Screen donations and politely decline items that do not meet our criteria.
• Safely load, secure, transport, and unload donations.

Additional Duties

• Participate in fundraising and events.
• Act as an ambassador to promote the mission and values of Habitat for Humanity.
• Assist with maintaining building safety and accessibility, including sidewalk snow removal.

Benefits

Our organization is only as strong as our team, and so we care deeply about our employees’ wellbeing. We offer a competitive benefits package featuring paid time off, holidays, employer contributions to health plans and retirement accounts, along with various other benefits detailed below. (some benefits do not apply to part-time or temporary employees)

Stay Healthy

Coverage for all health plans is available for spouse, domestic partner, and/or eligible dependent

• Medical Insurance Plan available, paid with a robust Member Expense Reimbursement Plan (MERP) that covers first dollar medical expenses
• Dental Insurance Plan available, covering preventative care, basic and major services.
• Vision Insurance Plan available, covering annual exams, lenses, contacts, and frames.

• Employee Assistance Program (EAP): A robust 24/7 total wellbeing EAP complete with counseling referrals, virtual concierge services, financial and legal consultations, and other resources.

Plan for the Future

• 401(k) retirement plan with company match (3%)
• Life insurance, AD&D & Long -Term Disability insurances at no cost to the employee
• NYS Paid Family Leave, FMLA & Short-Term Disability

Take a Break

• Paid Time Off (PTO) includes vacation and sick time, and accrues at these rates (based on hours worked; prorated for <40 hours worked per week):
•   1st year of employment: 12 days per year
•   2nd through 4th year: 20 days per year
•   5th through 9th year: 25 days per year
•   10th year and beyond: 30 days per year

(rate of accrual prorated for less than 40 hours worked/week)

• Twelve paid holidays to celebrate: New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, and Christmas Day
• Volunteer Time Off (VTO): Additionally, we find value in each of us making our own positive impacts in our communities. We will pay you to volunteer one day or two half-days per year to get involved and make a difference!

KNOWLEDGE AND SKILL REQUIREMENTS:

• Enthusiasm for the mission and vision of Greater Rochester Habitat for Humanity.
• Experience in retail, customer service, or non-profit work preferred.
• Customer Service Mindset
• Experience working with volunteers a plus.
• Self-motivated, reliable, and a team player.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Valid New York State Driver’s License and clean record (CDL not required).
• Basic computer skills.

Work Environment:

• Works in retail store and warehouse environment, as well as outdoors and on the road (driving), during inclement weather, heat, and humidity. Noise levels will be loud at times.

Physical Demands:

• Sitting, walking, and/or standing for extended periods.
• Climbing, bending, and kneeling.
• Regularly moving up to 50 pounds individually, and heavier items with assistance.

Education:

• High school diploma or equivalent.

This job description in no way implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.