Retail Administration Manager

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

What You’ll Do:

The Retail Administration team is responsible for supporting the retail banking mission of delivering superior financial results and best-in-class customer service.  The Retail Administration Manager will support this goal by representing the interest of retail banking on a variety of projects and initiatives to create an environment that maximizes employee productivity and the effective and efficient operation of the retail banking line of business.  

Responsibilities:

Represent the retail banking line of business for organizational initiatives

• Support business process improvement and operational projects

• Support the development of strategic sales initiatives

• Champion initiatives with the retail banking teams and stakeholders

Act as a trusted advisor to various business groups

• Consult and review retail banking procedures created by corporate operations

• Consult and review retail banking training content created by the learning and development

• Recommend solutions to internal and external business partners

• Participate in testing activities for retail banking products and processes

• Support the execution of initiatives in collaboration with internal and external stakeholders

Provide administrative support for various departmental functions

• Review various operational reports and coordinate necessary actions with impacted banks

• Maintain and enhance the retail banking SharePoint site

• Support the annual banker and teller risk reviews and certifications

Qualifications:

• 10+ years of Retail Banking experience required including some managerial experience

• Bachelor's degree preferred

• Strong written and verbal communication skills required

• Demonstrates leadership and accountability

• Ability to handle multiple tasks and support change willingly

• Strong interpersonal skills needed to work with all levels of management and business partners

• Ability to work independently and collaboratively while adjusting to evolving priorities

• Merger and acquisition/bank conversion experience preferred

• Experience working with multiple business lines and corporate functions preferred

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated salary range for this role is $85,000 - $110,000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.

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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.