Retail Associate

Folino Estate Winery is looking for enthusiastic, service-oriented individuals to join our team as Retail Sales Associates in our Bottle Shop. If you're passionate about wine, love connecting with people, and thrive in a hospitality-driven environment, this is your chance to turn that passion into a rewarding career. As a Retail Associate, you'll provide exceptional guest service, offer personalized wine recommendations, and create a welcoming atmosphere.

Job Overview:

• Greet guests with a warm welcome and provide outstanding customer service


• Assist guests as they shop within the Bottle Shop, answering questions and locating items


• Suggest additional items to enhance guests' purchases


• Must have weekend availability

Qualifications:

• Minimum one year of retail experience in sales or customer service


• High School diploma or equivalent


• Strong knowledge of merchandise currently being offered


• Strong communication and interpersonal skills


• Dependable, reliable, and motivated


• Basic math skills and ability to use a cash register


• Patience when dealing with difficult guests


• Problem-solving and conflict resolution skills


• A team player with a "can do" attitude


• High level of customer service skills


• Ability to listen and communicate effectively with guests and team members


• Outgoing, friendly, and enjoys interacting with people


• Commitment to excellence and high standards


• Detail-oriented with excellent organizational skills

Duties and Responsibilities:

• Sell merchandise from the Bottle Shop in a fast-paced environment


• Deliver outstanding guest service to retain and gain customers


• Work flexible hours, including nights, weekends, and holidays


• Perform daily opening and closing procedures


• Assist in maintaining the appearance of the Bottle Shop


• Participate in meetings and marketing events


• Contribute to wine tasting, wine, and gift shop sales goals


• Maintain open and clear communication as a strong team player

Benefits

• Competitive compensation package


• PTO and Wellness Days


• Medical, dental, vision, and life insurance options


• 401k program with company match


• Company dining program


• Employee discounts


• Clear path for growth and career advancement


• Excellent opportunity with growing brand