Retail Department Lead Full-Time

Retail Department Lead Full-Time

 

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

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  Deliver excellent service to every customer using E&H’s Customer First Sales Culture

  
  


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  Answer questions, locate merchandise, and assist with in-store and online special orders

  
  


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  Promote the Ace Rewards program and help customers sign up

  
  


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  Maintain product knowledge and awareness of current promotions

  
  


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  Conduct cycle counts and maintain accurate inventory levels

  
  


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  Receive, stock, and merchandise products in your assigned department(s)

  
  


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  Ensure department signage is accurate and up to date

  
  


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  Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas

  
  


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  Participate in seasonal resets and overall store visual standards

  
  


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  Open and/or close the store as needed and serve as a trusted keyholder

  
  


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  Monitor safety concerns and theft prevention measures

  
  


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  Collaborate with team members and communicate effectively with store leadership

  
  


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  Flex your schedule to include evenings, weekends, and holidays as needed

  
  

Minimum Requirements:

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  High school diploma or equivalent

  
  


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  Retail or customer service experience preferred

  
  


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  Strong product knowledge and a willingness to learn

  
  


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  Ability to lead by example and work well within a team

  
  


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  Familiarity with retail computer systems, Microsoft Office, or Teams is a plus

  
  


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  Strong attention to detail and ability to multitask

  
  


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  Ability to lift up to 50 lbs and stand for extended periods

  
  

Why join E&H Hardware Group?

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  Family-owned, community-focused company with more than 90 years of local service

  
  


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  Supportive and hands-on leadership team

  
  


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  Health, dental, and vision insurance (Full-Time)

  
  


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  401(k) with company match

  
  


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  Paid time off and holiday pay

  
  


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  Employee Assistance Program

  
  


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  Generous employee discount

  
  


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  Career growth opportunities across stores and service divisions

  
  

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.