Retail Lead / Key Holder

Retail Lead / Key Holder — Beauty & Customer Experience

Lead the team. Elevate the experience. Drive results.

Napes Soap Company is looking for an experienced and enthusiastic Retail Lead / Key Holder who is passionate about beauty, skincare, wellness, and delivering an exceptional customer experience.

If you thrive in a fast-paced retail environment, enjoy connecting with customers, and have a strong track record of achieving sales goals, we’d love to meet you.

Pay: $17–$19/hour, based on experience + Commission
Schedule: Full-Time | Nights, weekends & holidays required
Location: Kissimmee, FL

What You’ll Do

• Create a welcoming, personalized, and elevated customer experience
• Educate customers on products and provide thoughtful recommendations
• Lead by example on the sales floor and motivate the team to achieve sales goals
• Coach associates on customer engagement, product knowledge, and selling techniques
• Monitor sales performance and help drive key KPIs
• Build strong customer relationships and encourage repeat business
• Support opening/closing procedures, cash handling, merchandising, and daily store operations
• Maintain a polished, organized, and inviting sales environment

What We’re Looking For

•  Must successfully pass a background check 
• 2+ years of retail sales experience required
• 2+ years of experience consistently meeting sales goals and KPIs required
• 2+ years of experience as a Sales Lead, Key Holder, Assistant Manager, or similar retail leadership role required
• Beauty, skincare, cosmetics, fragrance, luxury, wellness, or specialty retail experience 
• Strong communication, leadership, and customer service skills
• A positive, confident, and outgoing personality
• Ability to thrive in a fast-paced, customer-focused environment
• Must be 18 years of age or older

Perks & Benefits

• $17–$19/hour + Commission
• 401(k) with company match
• Health insurance
• Paid Time Off (PTO)
• Employee discount
• Paid training

Ready to Join Us?

If you’re passionate about beauty, sales, customer experience, and team leadership, we want to hear from you.

Apply today with your current resume. We look forward to meeting you!