Retail Manager

Responsibilities

• Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.


• Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.


• Ensure consistency in all aspects of operational success across locations.


• Maintain compliance with regulatory requirements in all locations.


• Provide support and guidance to all Front of House associates.


• Create and implement a comprehensive training and development plan for all levels of Front of House employees.


• Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.


• Foster an environment for employees that values creativity, fun, openness, and collaboration.


• Conduct regular store visits to provide redirecting coaching and praise when appropriate.


• Work with leaders of all departments to ensure success of stores and Company as a whole.


• Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.

Requirements

• Excellent time management.


• Ability to adjust communication style to interact successfully with a variety of people and personalities.


• High levels of composure and confidentiality.


• Experience managing standards and expectations across multiple locations.


• Strong passion for customer service.


• Business acumen and decision-making prowess.


• Extensive background in Retail and Customer Service, including training and multi-location development.