Retail Manager

The Spooky Nook Sports Retail Manager leads the operation of our on-site retail and apparel business. This role is responsible for managing inventory, vendor relationships, merchandise sales, and apparel production while creating an exceptional guest experience for the thousands of athletes, families, and visitors who walk through our doors each year. 

Benefits 

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. 

As a full-time team member of the Nook, you will enjoy: 

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. 
• Affordable and comprehensive Medical, Dental, and Vision benefits 
• Competitive PTO package 
• Paid holidays 
• 401k program 
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 
• 35% discount on all Nook apparel 
• Free child care (3-hour increments) 
• Discounts on academy team programs, personal training, event space rental, and more! 
• Local business discounts 

Essential Job Functions 

• Manage day-to-day retail operations for Spooky Nook Sports 
• Operate and oversee apparel production equipment, including on-site screen printing for tournaments and special events 
• Support large-scale tournaments and special events, including weekend operations and apparel sales 
• Purchase, receive, and maintain inventory levels for apparel and retail merchandise 
• Build and maintain relationships with vendors and suppliers  
• Analyze sales performance and recommend new products and merchandising opportunities 
• Train, coach, and schedule team members at both PA and OH locations as needed 
• Deliver outstanding customer service to athletes, families, guests, co-workers and company management 

Qualifications 

• 21 years of age or older 
• 5 years of related management or a minimum of 2 years retail store manager experience. 
• Knowledge of visual merchandising 
• Dependable transportation to and from work 
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication? 
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary 
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed 
• Authorized to work in the United States 
• Highly dependable with a history of consistent attendance and punctuality 
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page . 

Working Conditions 

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.  
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.  
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 25 lbs occasionally.   
• Noise Level: The noise level in this environment is typically variable.  
• Work schedule: The work schedule includes evenings, weekends, and holidays.