Retail Pharmacy Technician

Welcome to Piedmont Cancer Institute — where patient care is more than a mission; it's a partnership and our values lead the way.

For more than 38 years, Piedmont Cancer Institute (PCI) has proudly served the Metro Atlanta community, delivering exceptional cancer care built on a foundation of Compassion, Innovation, Communication, and Integrity. Today, our team includes 17 dedicated physicians, 20 skilled Advanced Practice Providers, across 6 locations (and growing) —all united in our commitment to excellence.

At PCI, we blend cutting-edge treatments with deep clinical expertise and genuine compassion to offer truly comprehensive care. Our dedication goes beyond medicine—it’s reflected in how we care for our patients, support their families, and collaborate with one another. No matter your position, a career at PCI offers more than a paycheck. It’s a place where purpose meets passion, where connection fuels collaboration, and where your work makes a lasting impact.

Why Join PCI?
We're looking for talented individuals who share our passion for making a difference. If you value Compassion, embrace Innovation, prioritize open Communication, and act with Integrity, you'll thrive at Piedmont Cancer Institute—where every role plays a part in advancing hope and healing in our community. Here, you'll find purpose in your work.

Job Description:

The retail pharmacy technician is responsible for receiving, entering, and filling prescriptions and plays a significant role in the coordination of patient access to care. The retail pharmacy technician works under direct supervision of the executive retail pharmacy technician.

ESSENTIAL FUNCTIONS INCLUDE (BUT ARE NOT LIMITED TO):

• Input and accurately process prescriptions in PioneerRx, fill and prepare orders for pickup or delivery via FedEx or courier
• Accurately enter new patients into PioneerRx and update/maintain records as needed
• Investigate opportunities for pharmaceutical company-based patient assistance and/or foundation assistance to ensure access to unaffordable medications
• Appropriately and thoroughly communicate with Prior Authorization team members to help facilitate affordable access to chemotherapy medications
• Properly handle insurance denials, unique circumstances and stipulations
• Complete cash register transactions
• Contact patients and/or caregivers to determine supply needs, establish refill schedules, and schedule pickups and deliveries as indicated
• Provide a superior patient customer service experience at all times
• Communicate clearly and effectively both in person, via email and phone to a variety of audiences including patients, patient care providers, physicians, pharmacists, and staff
• Document all pertinent patient communications and involve the pharmacist as needed
• Place daily drug orders and control inventory by only ordering as needed
• Perform monthly drug inventory and maintain a record for the Director of Retail Pharmacy
• Maintain organized prescription records according to state and federal laws
• Assist with audits as needed
• Ensure that all pharmacy areas are cleaned regularly per company policy
• Adhere to appropriate safety and quality assurance practices and policies
• Comply with state and federal laws

JOB REQUIREMENTS:

• High School Diploma or Equivalent
• At least 2 years of relevant work experience in a retail pharmacy environment
• Must be registered in the state of Georgia as a Pharmacy Technician
• Pharmacy Technician certification is required
• Experience with patient assistance programs and/or foundation assistance is preferred
• PioneerRx prescription software experience is preferred

• Ability to communicate verbally, in writing and electronically
• Deliver patient care in a timely manner
• Establish and maintain relationships with clinical and non-clinical staff
• Maintain attention to detail in all matters pertaining to patient care
• Proficiency with Microsoft Word, Microsoft Excel and Microsoft Powerpoint
• Proficient at simple math

HIPAA Requirements

Retail Pharmacy Technician will have access to PHI and ePHI in the course of his/her duties. Applying the minimum necessary standard of HIPAA, this employee has access to the minimum amount of designated record sets required to perform his or her duties.

PHYSICAL/MENTAL REQUIREMENTS:

• Requires sitting and standing associated with a normal retail pharmacy environment
• Ability to lift 30 lbs
• Very good hand-eye coordination with high concentration for extended periods of time

Job Type: Full-time, Part-time

Pay: From $25.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Referral program

• Vision insurance

Medical Specialty:

• Hematology

• Oncology

Physical Setting:

• Clinic

• Outpatient

Work Location: In person