Retail Photo Operations Assistant Manager - Grand Canyon Railway

We Make People Smile

Picture yourself working in the beautiful mountains of the San Juan National Forest in Williams, AZ. We are actively hiring for a Retail Photo Operations Assistant Manager in an exciting and dynamic atmosphere located at our iconic attraction The Grand Canyon Railway!

As an Assistant Retail Photo Manager:

• You will greet guests and create Magic Memories by providing world-class service.


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  You will assist in leading a retail team to achieve sales goals.

  
  


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  Assist with running all operational aspects of a high-volume souvenir photography retail operation.

  
  


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  Act as lead manager in the absence of the Retail Photography Manager.

  
  


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  Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.

  
  


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  Develop, train, and motivate staff to achieve desired guest service and financial results.

  
  


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  You will ensure excellent customer service by responding to guest requests, expectations, and needs.

  
  


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  You will have the opportunity to meet and interact with people from all over the world.

  
  


• Take photos and provide guests with a memorable experience and souvenirs to take back home and share!


• Learn how to capture, and create memories that make people SMILE!

Requirements and other details:

• High school diploma or general education degree (GED). 1-year people management experience and/or training, or equivalent combination of education and experience.


• 2 years previous guest service experience preferred, but not required, within the hospitality, food, and beverage, or retail industries.


• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.


• Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.


• Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.


• Professional communication skills and appearance.


• Ability to support operations 7-days a week, including weekends, evenings, and holidays – it’s tourism after all!


• Experience in digital photography a plus, but not required.


• Background check

Job Type: Full Time

Classification: NON-EXEMPT