Retail Program Supervisor

• This is a full-time, non-exempt (hourly) position. Set starting rate is $22.10 per hour.
• Regularly scheduled for 40 hours per week, subject to site staffing needs. Initially scheduled for a combination of weekdays, weeknights and Saturdays.
• Anticipated schedule: Mon, Tues, Thurs, Fri (8am-4:30pm), Wed (12:45pm-9:15pm) and rotating AM/PM shifts every 3rd Saturday.
• Occasional Sunday and holiday availability required. Required monthly team meetings 5pm-7pm on 3rd Monday of each month.
• Benefits include health insurance, 401(k) with employer match, PTO, FSA, dental, vision, and more. Detailed benefit information can be found here: https://www.fmsc.org/about-us/careers/fmsc-benefits.

• Supervise food packing operations during scheduled shifts. Delegate tasks and ensure that operations run according to FMSC policies and procedures from setup to cleanup.
• Model excellent work performance and encourage high performance from staff. Provide on the spot coaching to peers, recognizing successes and escalating issues as appropriate. This position does not have direct reports.
• Lead site-level MarketPlace retail operations (Generally 30-35% of the time, with some seasonal variations)
  • Maintain an inviting and appealing sales floor. Organize, tidy and clean products and displays.
  • Set merchandise following planogram and visual merchandising instructions.
  • Restock products and manage inventory. Count direct ship items and monthly allocation pallets.
  • Perform monthly site inventory.
  • May assist Site Management team with weekly site deposits.
  • Train peers on point of sale use, customer data collection, new products and artisan partners. Troubleshoot issues with POS system.
  • Act as point of contact between MarketPlace department and site staff. Send communications and updates. Share monthly KPIs at site staff meetings.
  • [Some locations] Stock mobile event display units with retail supplies and merchandise. Receive and inventory display units after mobile events.
• In the absence of management, serve as the primary authority on food quality and safety issues, compliance, questions and emergencies. Complete PIC training, CPR and first aid training.
• Assist with audits from the FDA or other regulatory authority as needed.
• Create an impactful and dynamic volunteer experience. Tell volunteers about our mission and invite them to volunteer again. Provide exceptional hospitality. Warmly greet volunteers, create a great first impression, answer questions, authentically thank them and express how important their contribution is to FMSC.
• Give large group presentations that include food impact stories and information about FMSC.
• Ask volunteers to donate. Share how volunteers can invest in feeding kids with their time, finances and prayers.
• Orchestrate packing sessions. Anticipate needs, think ahead, troubleshoot problems and be flexible with the unpredictability of a volunteer workforce. Clean, track production, direct volunteers, palletize boxes and move pallets using a pallet jack. Lead a Christian prayer over the packaged food and invite volunteers to join.
• Maintain a clean and food-safe facility: do laundry and clean floors, dishes and bathrooms several times per day.
• Uphold food safety, food quality, volunteer safety and personnel safety policies and procedures. Ensure compliance.
• Perform other duties as assigned.

• Passionate about FMSC’s Christian mission and living it out in the workplace.
• Demonstrated leadership experience is required. Able to coach and direct the work of others.
• Self-starter able to independently make decisions, perform tasks and solve problems.
• Thrives in a team setting. Able to pitch in, fill in gaps, remain flexible, ask for help and share responsibilities.
• Able to exert yourself physically for a 4-8 hour shift. Able to walk and stand in intervals up to 4 hours. Able to push, pull, lift 30-50 lbs. repeatedly, bend, twist, and use hand tools like utility knives.
• Have experience or an interest in becoming familiar with retail merchandising.
• Enthusiastic, assertive and confident when sharing information with groups and individuals.
• Focused on hospitality: recognize and meet volunteer needs. Can build rapport and maintain relationships.
• Respect and value FMSC’s volunteers and supporters, varying in beliefs, backgrounds and abilities.
• Able to tolerate consistent exposure to soy (an allergen).

• Reports to the Site Manager.
• Join our group of professional world-changers. Work alongside dedicated, talented folks.

FMSC is an equal opportunity employer, and we consider all qualified applicants for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, or any other status protected by law. See the federal Equal Employment Opportunity Commission’s “Know Your Rights” poster. Learn more about diversity, equity, and inclusion at FMSC - https://www.fmsc.org/about-us/values.

FMSC is an E-Verify employer. See the federal “E-Verify Participation” poster, and the “Right to Work” poster for more information.