Retail Sales

Reports to: Home Essentials Manager

Summary: The Retail Sales Associate will provide excellent customer service and assist in the freight process, product placement and pricing of all merchandise and help maintain a clean and organized merchandise presentation. 

Essential Duties & Responsibilities:

Customer Service

•  Provide positive representation of the store.


• Proactively assist customers in solving problems.

• Ensure customers are greeted and thanked upon entering and departing the store.


• Provide a friendly, outgoing demeanor, and collaborate with customers and associates.


• Forward any customer complaint that cannot be resolved to a member of management. 


• Possess strong product knowledge and knowledge of store layout and location of products.


• Assist customers throughout the store with personal, customized service.


• Other related functions and duties as assigned by Department Manager or designee.

Store Operations 

• Assist in creating a positive, professional, and safe work environment.


• Ensure signage is current in the entire store.


• Assist with providing a clean and orderly sales floor, including end caps and merchandising.


• Communicate any store issue to the management team for follow up.


• Communicate any merchandising, cost control, or sales idea to management team.


• Be professional in appearance and actions.


• Perform all other duties as assigned by the manager or designee.

Inventory Maintenance

• Assist with receiving, checking in, and stocking of merchandise throughout the store. 


• Assist with maintaining back stock levels.


• Assist with daily maintenance, orderliness, and cleanliness of the sales floor, receiving areas, and stockrooms.


• May operate a forklift with proper training. 


• Assist with cycle counts and follow up re: inventory issues. 

Skills/Qualifications:

• Excellent interpersonal skills and the ability to effectively collaborate with intercompany personnel.

• Self-starter with strong problem solving and decision-making ability.

• Demonstrate time management and organizational skills.


• Attention to detail and accuracy.

• H.S. Degree or GED equivalent 


• Former retail experience preferred.


• Must be able to work well in a team environment.


• Proficiency with computers; aptitude for using computer applications and software.


• Possess good manual dexterity; and ability to bend at waist, squat, kneel, jump, climb, reach above shoulder, and stand/walk for extended periods.


• Ability to lift and move packages of 50 lbs. or more.


• Valid MA Driver’s License and Clean Driving Record.

• Ability to acquire or maintain a Forklift and/or Hoisting License.


• Bilingual (English/Spanish) preferred.