Retail Sales Associate

Dr. Delphinium is looking for a friendly, creative, and dependable Retail Sales Associate to join our team in Dallas. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity — values that shape how we care for our customers, our store, and one another. Our sales associates are the heart of the store, greeting every guest, guiding them through floral and gift selections, and helping turn everyday purchases into meaningful moments.

This role goes beyond ringing up sales — you’ll build long-term customer relationships, assist with creative merchandising projects, and support the changing layouts and displays that keep our retail space looking beautiful and fresh. If you’re passionate about people, love flowers, and enjoy a fast-paced, hands-on work environment, this could be the perfect fit. You’ll thrive here if you take pride in providing thoughtful service, support your team with a positive attitude, and bring a creative eye to everything you do.

RESPONSIBILITIES

• Greet and assist customers with a warm, helpful attitude
• Guide guests through floral and gift selections with confidence and care
• Build relationships with customers and follow up to ensure satisfaction
• Educate guests about flowers, plants, and product care
• Create and wrap flower arrangements in-store
• Enter orders accurately in POS system and gather customer information
• Assist with merchandising, product rotation, and store resets
• Keep retail displays clean, organized, and well-stocked
• Monitor product quality and remove expired items as needed
• Open and close the register; handle cash and credit card transactions
• Support phone orders and customer inquiries as needed
• Work collaboratively with team members to ensure smooth operations
• Maintain confidentiality of customer information
• Follow all company policies and maintain a professional appearance

• Guest service mentality: sociable, approachable, and genuinely helpful
• Strong communication and listening skills
• Self-motivated, energetic, and flexible in a fast-paced environment
• Able to stay calm and tactful during difficult customer interactions
• Comfortable working independently and taking initiative
• Driven by creativity, with an appreciation for beauty and detail
• Minimum 2 years of retail customer service experience
• Gardening or “love of flowers” highly preferred
• Flexible availability, including weekends and holidays
• Tobacco-free workplace; adherence to company policy required during working hours
• Must pass a drug test and background check