Retail Specialist

SUMMARY

The Retail Specialist assists in the effective running of store operations. This position is responsible for driving store performance and achieving sales goals by providing specialized customer service and direction to a diverse team of associates in their assigned area of responsibility.

 

RESPONSIBILITIES

45% Leads the day-to-day work of assigned associate level staff; provides guidance and training to associate level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in store.

20% Provides exceptional customer service through knowledge of product features, benefits, and availability; engages with customers to understand their needs and preferences related to merchandise, assisting with final purchase decisions. Support Columbia Sportswear Company values to enhance customer service and teamwork.

10% Creates and maintains store culture of teamwork; displays a high professional standard of individual behavior leading by example; demonstrates Columbia Sportswear Company values. Supports and ensures associates are trained in Product Knowledge for their functional area.

10% Collaborates with store leadership team concerning policies, procedures, and standards for assigned area’s store duties.

5% Performs designated Key holder duties, as needed, which may include opening and closing store duties.

5% Maintains company standards and policies; ensures that employees to adhere procedures and quality standards; works to resolve any problems or errors.

5% Performs other duties as assigned. · Sales floor – Supports with department and technology training to other associates. Performs register overrides and assists in driving store KPIs. · Hiring/Training- Assists with training, onboarding, and employee recognition. · Operations- Supports with register overrides, managing the lines at the register, efficiency, and timely management of return-to-stock items (go-backs), etc.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [email protected] with the Subject: Applicant Assistance Requested.