Retail Store Manager - Gift Shop (#158)

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? 

Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? 

If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a full time Store Manager for the Gift Shop at Baylor Scott & White Medical Center - Temple, in Temple, TX, who embodies these qualities and is ready to take our store to the next level.

Our Sales Associates & Store Managers play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care. We Give More

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Work Schedule: 

Mon: 6:45a – 3:15p

Tues – Fri: 7:15a – 3:45p

Gift Shop Hours:

Mon - Fri: 7:00am - 8:00pm

Sat - Sun: 9:00am - 5:00pm

POSITION SUMMARY:

The Store Manager is responsible for the gift shop's sales performance and ensuring the entire team is informed of store goals and performance progress. They play a key role in keeping the team updated on how the store is performing relative to these goals. Every employee contributes to achieving these performance objectives.

Store Appearance:

• Ensure the gift shop is clean, organized, and visually appealing at all times.
• Oversee product display, shelf organization, and floor cleanliness.
• Ensure compliance with sanitation and infection prevention standards.
• Implement and maintain corporate visual merchandising guidelines.
• Ensure effective, attractive product displays to enhance the shopping experience.
• Adjust planograms as needed for promotions or seasonal changes.
• Oversee the arrangement of fixtures, shelves, and displays.
• Optimize store layout for accessibility, product visibility, and traffic flow.
• Adjust fixture placement as required for new products or seasonal promotions.
• Ensure proper display of in-store graphics and signage.
• Keep promotional materials updated and in good condition.
• Follow hospital and corporate branding guidelines for all graphics.

Infection Prevention Guidelines:

• Ensure adherence to infection prevention protocols and guidelines.
• Maintain cleanliness to prevent contamination and protect customers and staff.
• Stay updated on new infection control guidelines and train staff accordingly.
• Ensure the proper use of Personal Protective Equipment (PPE) by staff.
• Train team members on when and how to use PPE correctly.
• Ensure access to PPE and compliance with hospital safety regulations.

Cash Management:

• Oversee all aspects of cash handling and cash flow.
• Ensure accurate register balancing and cash count at the end of each shift.
• Address any cash discrepancies promptly and follow company policies.
• Ensure proper setup of starting cash drawer at the beginning of each shift.
• Conduct regular cash counts and reconcile any discrepancies.
• Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges.
• Train staff on processing payments securely and accurately.
• Ensure proper documentation for all transactions in line with company policies.

Banking:

• Ensure timely and accurate bank deposits.
• Complete necessary documentation for bank deposits.
• Maintain accurate financial records for auditing purposes.

Employee Management 

• Oversee hiring, training, and development of gift shop staff.
• Conduct performance reviews and support staff growth opportunities.
• Manage employee scheduling to ensure adequate staffing and stay within labor budgets.
• Handle employee terminations when necessary and in accordance with Human Resources policies.

Partner Relationship Management:

• Foster strong relationships with hospital contacts and volunteers.
• Maintain clear, professional communication with hospital departments.
• Support volunteer involvement and encourage collaboration with the hospital.

• High School Diploma or equivalent
• Previous experience in store management is required

KNOWLEDGE, SKILLS AND ABILITIES

• Stand for long periods of time
• Leadership: Be able to motivate a team, build trust, and create respectful relationships. 
• Be able to clearly communicate with customers and sales associates; Strong customer service skills with the ability to build rapport with customers
• Ensure staff deliver excellent customer service and address complaints professionally. 
• Strong sales skills with the ability to upsell and cross-sell products
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously