Retail Supervisor - Army at West Point Team Store

The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. 

The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.

General Duties and Responsibilities:

• Drive sales results by consistent execution of daily operations 


• Support back-of-house operations; maintain stockroom organization


• Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA 


• Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time) 


• Work with Retail Associates to ensure an exemplary fan experience 


• Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)


• Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead) 


• Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience


• Encourages and models Fanatics' Values


• Perform ‘Manager on Duty responsibilities’ 

Education, Experience, and Requirements:

• Minimum 18 years of age


• Minimum two years working in retail or sales preferred


• Ability to work independently and responsibly in a fast-paced environment


• Foreign language skills are a plus

Job Knowledge, Skills, and Abilities: 

• Possess a fun, outgoing, confident, professional demeanor 


• Prior leadership experience preferred


• Ability to work well with all levels of management, build partnerships, and coach teams


• Ability to anticipate and solve problems and act decisively 


• Ability to represent Fanatics/League/Team Values and standards


• Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure 


• Strong communication, literacy, and numeracy skills 

Physical Demands: 

• Regularly required to sit stand, reach, bend, and move about the facility as needed


• Must be able to lift and carry up to 30 lbs.


• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

The salary range for this position is $24.64-$30.05/hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.