Retention Specialist-SBX

Job Summary: Coordinates day to day operations/activities related to comprehensive student services program and other related activities that support successful student satisfaction and graduate outcomes. 

Duties/Responsibilities:

• Coordinates with the Career Counselors to ensure all appropriate parties are kept abreast of at-risk students. 
• Enhances student success through personal and academic coaching, developmental workshops, increased student engagement, and referrals to other campus resources.
• Meets regularly with identified students to access their needs, assists in academic planning and goal setting, and monitors their attendance and academic progress.
• Assists students in navigating academic and non-academic resources on campus, online, and in the community.
• Employs various techniques to help students finish the program, including but not limited to improve study skills, assist student in improving test taking skills and provide student with time-management tools.
• Serves as a mentor, role model and facilitator and provides guidance and academic support for students.
• Refers students to community organizations and social service agencies for assistance as appropriate.
• Maintains documentation of all student interactions and generates regular performance reports summarizing student progress.
• Maintains advising related student records with the necessary information for each individual student, i.e.; progress towards program requirements, goals and objectives, information, and concerns.
• Develops strategies to meet program retention goals. Works with the campus administration, staff members to improve operations in the Student Services area and student satisfaction rates.
• Develops key metrics to track and report retention rates and outcomes for the purpose of notifying and updating leadership committees as it relates to overall successful operation outcomes for college. Identify key areas of concern as it relates to student success and retention.
• Develops a written institutional retention plan
• Analyzes student attendance, student satisfaction and other retention related data to develop a protocol and strategies for reaching out to students for whom traditional retention programs have not been successful.
• Focuses on student services initiatives on successful student outcomes including retention, graduation, placement, and transfer success.
• Administrative oversight for student attrition, retention, and re-entry activities in collaboration with all staff. Additional activities include graduation, special events/programs/awards/appreciation days, along with interventions such as: student advocacy, mediation, conflict resolution, problem resolution, student clubs and student development centers. 
• Utilizes tracking system for early identification of at-risk students and contacts the student to provide success strategies, services, and resources.
• Acts as a liaison with students and the Campus to enhance services and acts as a student advocate and mediates conflicts.
• All other duties assigned. 

Qualifications:

Minimum: High school graduate or equivalent.  

Preferred: Associate’s degree in education, administration, business management, student personnel, or related field preferred. 

Knowledge: Knowledge of Job Corps or similar training program. Excellent communication skills, both oral and written. Excellent presentation skills. Ability to effectively relate to students. Excellent organizational skills.

Physical Requirements:

Frequently

Sitting

Seeing

Hearing

Speaking

Occasionally

Standing

Walking

Bending

Stooping

Squatting

Flexibility

Seldom

Climbing

Lifting 50 pounds

Carrying

Kneeling

Pushing/Pulling

Running

Driving

Environmental Demands:

Equipment: Ability to operate office equipment 

Work Alone: Occasionally works alone

Work With Others: 85% of time spent working and interacting with team and other departments

Reading: Ability to read at a college level

Writing: Ability to write at a college level