Returns Clerk

Essential Duties and Responsibilities

• Receive, inspect, and process returned products according to company policy.


• Determine the condition of returned items and classify them appropriately (restock, damaged, return to vendor, etc.).


• Accurately update return records in the inventory system.


• Communicate with customer service and/or manager regarding return authorizations.


• Prepare and package items for return to stock, when necessary.


• Maintain clean, organized return areas and ensure compliance with safety standards.


• Assist in monthly inventory counts and other warehouse duties as required.


• Collaborate with cross-functional teams (e.g., fulfillment, production, shipping, receiving) to resolve return discrepancies.