Returns Processing Specialist

We’re seeking a Solutions Team Specialist to handle returns and items that cannot be relisted on the site as well as manage reverse logistics process, inspecting, and processing accuracy. 

Core Responsibilities

• Returns Processing: Receive, sort, and inspect customer returns to determine the ability to be sold.
• Inventory Reconciliation: Accurately update inventory records in the warehouse management system (WMS).
• Quality Inspection: Evaluate returned product condition to ensure it meets company standards.
• Documentation: Update CRM systems, and create reports on returns and damaged material.
• Warehouse Operations: Assist with general picking, packing, and sorting orders during peak times.
• Communication: Coordinate with customer service teams regarding damaged items or customer-related issues

Requirements and Qualifications

• Experience: Prior experience in warehousing, logistics, or returns processing.
• Technical Skills: Proficiency with inventory software, computer applications, and handheld scanners.
• Physical Stamina: Ability to stand, walk, and lift items frequently.
• Attention to Detail: High accuracy in inspecting products and updating stock records.
• Organization: Maintaining a clean and organized work area

Educational/Experience Requirements

• A high school diploma or GED is generally required.
• Previous warehouse or shipping/receiving experience is usually preferred

We are only accepting applications for candidates who are located in Ohio and/or the Cincinnati, OH metropolitan area.  We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.  Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time