Revenue Cycle Quality and Training Coordinator

This position is responsible for providing support to the system's facilities by supporting revenue cycle initiatives and by providing value-added support to revenue cycle leadership. Assignments and oversite for the position will come from the Revenue Cycle Directors by may also come from the department directors as well as the VP of Revenue Cycle. The incumbent will work with revenue cycle leadership to assist in developing and reinforcing effective business practices within pre-registration, admitting, registration, health information management, billing, collections, and customer service. This position may work remotely or onsite based on the needs of the organization.

• Conducts quality audits and performs root cause analysis to identify opportunities to enhance performance; partners with leadership to execute improvement plans
• Evaluates upcoming projects to proactively identify training requirements and aids in planning and execution of the training plan
• Reviews and validates training materials prior to distribution to ensure that proper processes are outlined and easily followed by all potential users
• Aids in tracking key performance indicators at the department level, as well as conducting root cause analysis to determine the source of performance issues.
• Assists in developing and administering revenue cycle training and education programs, as well as ongoing professional development opportunities such as internal certifications, career ladders, etc.
• Collaborates with various departments to map existing processes, conduct readiness assessments, develop approaches to effectively implement change, identify necessary resources, and completes project
• Manages multiple projects simultaneously, keeping priorities aligned with overall organizational goals and initiatives
• Provides support for the development and execution of plans to improve policies, procedures. And systems throughout all revenue cycle departments
• Cultivates internal relationships at the corporate, facility, and departmental levels to gain support and participation in revenue cycle initiatives
• Other duties as assigned

• H.S. Diploma - Required
• Process improvement training required: Lean Six Sigma Yellow Belt - Required
• Bachelor's Degree - Preferred

• 5 Years - Revenue cycle operations experience - Required
• 3 Years - Revenue cycle management experience - Required
• Proven success in conceiving, planning, and leading success process improvement initiatives - Required

• Upon Hire

• Must be able to travel between various system facilities and off-site locations as needed. - Required

Essential Technical/Motor Skills

• High capacity to identify, analyze, and develop solutions for inefficiencies in departmental operations-Required
• Expert analytical abilities of Revenue Cycle technology functionality-Required
• Excellent management and prioritization abilities-Preferred
• Ability to learn and integrate new applications/software systems effectively and efficiently-Preferred
• Demonstrated experience in data tracking and analysis, and establishing and monitoring standards and improvements-Required
• Proven capability to motivate, collaborate, effect change, and promote teamwork-Preferred

Interpersonal Skills

• Strong interpersonal and communication skills-Required
• Proven capability to motivate, collaborate, effect change, and promote teamwork-Preferred
• Ability to work effectively and efficiently under tight deadlines-Required
• Strong verbal and written communication skills-Required
• Ability to resolve conflict effectively-Preferred
• Ability to work effectively independently and within a group setting-Required

Essential Physical Requirements

Essential Mental Abilities

Essential Sensory Requirements

Exposure to Hazards

Other Skills and Abilities