Revenue Cycle Representative II

Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.

The Revenue Cycle Representative II is part of the Patient Access Department and is a full-time role working approximately 80 hours per two-week pay period. This position includes weekend and holiday responsibilities. The Revenue Cycle Representative II serves as a welcoming first point of contact for patients while supporting registration, admissions, and revenue cycle processes. This role ensures accurate patient information, efficient workflow, and a positive patient experience through strong communication, organization, and customer service.

Qualifications

• High school graduate or equivalent required

• Excellent interpersonal, intrapersonal, oral, and written communication skills

• Strong customer service skills with a professional and welcoming demeanor

• Ability to multitask in a fast-paced, high-volume environment

• Above average typing and computer skills required

• Knowledge of medical terminology and health insurance processes preferred

• Strong organizational and prioritization skills in high-stress situations

• Highly motivated with the ability to manage frequent interruptions and competing demands

• Ability to work effectively both independently and as part of a team

• Experience with EPIC preferred

Key Responsibilities

• Serve as a welcoming presence in the registration area, providing excellent customer service to patients and visitors

• Interview patients upon admission and accurately enter required demographic and insurance information into the system

• Obtain necessary patient documentation and scan items such as ID cards, insurance cards, consent forms, and advance directives

• Maintain departmental logs and ensure accurate recordkeeping

• Assist with patient admissions, transfers, and other patient access functions as assigned

• Answer telephones and manage incoming messages and requests professionally and efficiently

• Assist patients with financial assistance applications, payment plans, and posting payments to patient accounts

• Maintain strict confidentiality while ensuring accuracy and quality of work

• Collaborate with team members to support efficient department operations and patient flow

• Perform additional duties as assigned